NSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Susan Pearce, Deputy Secretary – Patient Experience and System Performance, NSW Health
Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation
Susan Sims, Partnering with People for Safety & Quality Lead, NSW Clinical Excellence Commission
In recognition of the relationship between staff and patient experience and the safety and quality of healthcare, New South Wales Health’s focus is to learn from and with our partners. We believe that a strong patient voice is a safety fundamental and investing in patient leadership will strengthen clinical leadership. In this webinar, learn how NSW Health works with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work. Michaela Lanning, Patient Reported Measures Project Officer, NSW Agency for Clinical Innovation, will join the webinar to present on Patient Reported Measures – What’s in it for me?
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Ask questions, share insights and connect with other experience leaders.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
NSW Health Guide to Action - Elevating the Human Experience for Patients, Families, Carers and Caregivers
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