Webinar
Showing 209–224 of 510 results
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Policy & MeasurementHow to Win Over Data Doubters
Learn how to leverage training sessions, meeting cadences, and dashboards to support staff and leaders in understanding data and positively impacting patients’ experiences
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Staff & Provider EngagementHumane Solutions to Clinician Distress
Learn how to think past the language of “burnout” and explore other ways to describe and counteract the emotional toll of trying to care for patients in an uncertain, unfair, and demanding world.
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Patient Family & Community EngagementI am the Patient Experience: What’s in it for Us?
Examine the benefits of being a patient and family advisor and the benefits for leadership, faculty and staff who embrace the vitality of the patient experience.
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Patient Family & Community Engagement
IDEAL: Patient & Family Centered Communication
Learn the key components of implementing a skills lab which can be used to validate staff competency in the use of this model of patient and family centered communication.
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Culture & LeadershipIdentifying and Understanding the Multiple Dimensions of Patient Experience
Explore the history of nursing theory and how it applies to the shift in clinical practice and evidence-based care today.
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Patient Family & Community EngagementIdentifying Stigma and Inequities in Care Delivery and Experience
Explores the results of an Experience-based Co-design project, done virtually, that took an innovative approach to recruit individuals who use or have a history of using substances.
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Culture & LeadershipIgnite the Patient Experience – 6 Keys to C-Suite Patient Driven Leadership
Learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile.
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Patient Family & Community Engagement | Quality & Clinical ExcellenceImpact of Improving Quality of Care on Patient Experience in Emergency Department
Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia. Learning Objectives ⋅ Define the problem resulting in decreased patient experience rate in ED ⋅ Clarify
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Culture & Leadership | Policy & MeasurementImpact of Volunteer Programs: What Are We Measuring and Who Are We Telling?
Moderator: Terri Ipsen, CPXP | Director, Content, The Beryl Institute | Editorial Coordinator, Patient Experience Journal Panelists: Roseanna Galindo, ECBA, CAVS | Former Director of Volunteer & Guest Services at Enloe Medical Center | Currently Research Affiliate/Lecturer, California State University Chico/College of Communication Seth Hinrichsen, Volunteer, Utah Valley Hospital Erica Luciano, Program Manager, UChicago Medicine
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Innovation & TechnologyImplementing a Real-Time Survey System and the 6E Framework
Learn how and why a real time patient experience survey system was implemented in the Western Sydney Local Health District.
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Culture & LeadershipImplementing a Simulation-Based Program for Nurse Leader Patient Rounding
Review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.”
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Innovation & TechnologyImplementing Technology to Improve Patient Experience
This session covers how to implement and utilize technology to make a significant impact on patient experience scores as well as highlight the importance of setting and managing patient expectations and [its] correlation to referrals.
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Policy & MeasurementImplementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care
Explore methods and lessons learned to date from a pilot project designed to assess the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several New York-Presbyterian ambulatory care practices.
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Culture & LeadershipImprovement from the Inside Out: Our Journey from Good to Great
Hear lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success.
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Patient Family & Community EngagementImproving Outcomes by Viewing Care Through The Eyes of Patients and Families
The Six Step Patient and Family Centered Care Methodology and Practice (PFCC M/P) is an Experience-Based Design methodology that has the goal of providing ideal care experiences for patients and families by viewing all care through their eyes.
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Culture & LeadershipImproving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework
Using the eight lenses of the Experience Framework as a means to best illustrate the power of a holistic view of experience, we will examine strengths and opportunities in each lens through the reflections of NICU leaders.
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