Webinar
Showing 209–224 of 558 results
-
Culture & Leadership | Patient Family & Community EngagementGrievance Panels: An Alternative to a Grievance Committee
During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This new process also provides an opportunity for patients to appeal decisions and responses from
Learn more -
Staff & Provider EngagementGrowing Compassion In All Corners of Your Life
Complimentary – If you’re wondering how to sustain your joy and purpose in a world that is experiencing so much turmoil, this webinar is designed for you! This webinar will be grounded in evidence-based understandings of how we can deliver our best in environments that are characterized by high stress levels, complexity and workload. Alongside
Learn more -
Culture & LeadershipHarm from Disrespect: the Neglected Preventable Harm
Gain a roadmap for building towards a practice of respect that is transferable to other health care settings.
Learn more -
Culture & Leadership | Innovation & TechnologyHarnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical ExcellenceHealth Equity: The Metronome for Human Centered Care
As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role
Learn more -
Policy & MeasurementHealthcare is Changing. Why Aren’t Your Patient Experience Scores?
Learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.
Learn more -
Environment & HospitalityHealthcare Linen: The Often-Forgotten Piece of Patient Experience & Infection Prevention
In healthcare, nothing touches your patient more than linen. And yet linen is not often considered within the patient experience context.
Learn more -
Patient Family & Community EngagementHeart to Heart: Co-Designing a Parent Support Program
Hear how a parent to parent model supporting families who have children with life threatening medical conditions is effective in stress reduction.
Learn more -
Culture & Leadership | Staff & Provider EngagementHeartfelt and Healing: Mastering the Art of an Apology in Human Experience
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Staff & Provider EngagementHelping Physicians Learn Together through Video Simulation, Provider Coaching and Shared Techniques
This session will help you understand the value of physicians learning from other physicians and appreciate the benefits of experiential learning processes and how these can positively impact physician buy-in and practice change.
Learn more -
Culture & LeadershipHenry Ford Health System World Class Service Customer Engagement Journey
Learn various efforts taken around leadership, expectations and accountability to promote world class service and customer engagement through HFHS’s 23,000 employees.
Learn more -
Infrastructure & GovernanceHidden Opportunities to Design a Better Experience
Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
Learn more -
Innovation & TechnologyHigh-Touch Care Enabled by a High-Tech Solution
Hear about an EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications.
Learn more -
Honesty and Transparency: Indispensable to Experience Excellence
Treat patients with respect and stimulate a broad range of improvements to quality, safety, patient-centricity and peer review while saving significant financial costs.
Learn more -
Patient Family & Community EngagementHope and Compassion: Treating Mental Health Patients & Families
Understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
Learn more -
Culture & LeadershipHow a NYC Health System Leveraged Their Values to Serve Their Most Vulnerable Patients During the Pandemic
Delivering safe, compassionate, and patient-centered care to the most vulnerable patients during the COVID19 crisis is only possible when an organization aligns its core values and staff commits to serving a higher purpose.
Learn more
