Helping Physicians Learn Together through Video Simulation, Provider Coaching and Shared Techniques
Diane Rogers, Founder, Principal Consultant, Contagious Change, LLC
Ronald Cohen, Physician/Department Chair, Emergency Services, Banner Desert Medical Center – Progressive Medical Associates
Robert Baron, Physician/Director, Quality and Risk Reduction, Banner Good Samaritan Medical Center – Emergency Professional Services
Gretchen Dallman, Senior Nurse Manager, Banner Good Samaritan Emergency Department
This presentation presents a case study focusing on a team of emergency medicine physicians who wanted to create a hands-on, skills development experience for their group physicians. The objective of the effort was it would lead to a personal decision and commitment to implement changes in their individual practice and result in improved patient care and patient satisfaction scores. The case will explore the benefits of the experiential learning processes focusing on two distinct activities and the impact this effort had in identifying and changing physician/patient interaction practices. The first, physicians shadowing physicians in the hospital patient setting and the second, facilitated video simulations where physicians perform, observe and discuss their positive patient experience techniques. This presentation will demonstrate the value of physicians learning from other physicians as presented by physicians. Participants will also come to understand and appreciate the benefits of experiential learning processes and how these can positively impact physician buy-in and practice change.
Related content
-
Staff & Provider Engagement
We did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks
In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care (LTC) homes, yet little is known about the experiences of the frontline workers who endured in those settings with COVID-19 outbreaks. Specialized knowledge will improve our understanding of the effects of the pandemic on frontline workers (FW), enabling the development of
Learn more -
Culture & Leadership | Staff & Provider Engagement
Leading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
Learn more -
Environment & Hospitality | Staff & Provider Engagement
Lost Belongings Workgroup (November 15, 2023)
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
Learn more