Harm from Disrespect: the Neglected Preventable Harm
Patricia H. Folcarelli RN, MA, PhD, Vice President, Health Care Quality, Beth Israel Deaconess Medical Center
Lauge Sokol-Hessner, MD, Medical Director Health Care Quality, Beth Israel Deaconess Medical Center
Patients experience both physical and emotional harm. Preventable emotional harms are caused by the experience of disrespect. Leveraging systems for identifying, assessing and tracking preventable physical harm, the presenters will describe a novel approach to bring the same rigor to non-physical harms in order to help prevent future emotional harm. We also discuss the foundational elements that form the foundation supporting this Practice of Respect, and share strategies to build those institutional elements. This webinar will provide a roadmap for building towards a practice of respect that is transferable to other health care settings.
Related content
-
Culture & Leadership | Innovation & Technology
Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
Learn more -
Culture & Leadership
It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Sustaining a Patient Experience Framework via Huddle Communications
Unfreeze, change, refreeze: Three steps to transforming organizational culture. Northwell shares their journey of unwinding old patterns, establishing sustainable new models, and creating new habits that led to a remarkable cultural shift that reignited passion in their workforce. In this case study, interdisciplinary huddles were key to reconnecting professionals to their purpose, fostering peer-to-peer conversations
Learn more