Harm from Disrespect: the Neglected Preventable Harm
Patricia H. Folcarelli RN, MA, PhD, Vice President, Health Care Quality, Beth Israel Deaconess Medical Center
Lauge Sokol-Hessner, MD, Medical Director Health Care Quality, Beth Israel Deaconess Medical Center
Patients experience both physical and emotional harm. Preventable emotional harms are caused by the experience of disrespect. Leveraging systems for identifying, assessing and tracking preventable physical harm, the presenters will describe a novel approach to bring the same rigor to non-physical harms in order to help prevent future emotional harm. We also discuss the foundational elements that form the foundation supporting this Practice of Respect, and share strategies to build those institutional elements. This webinar will provide a roadmap for building towards a practice of respect that is transferable to other health care settings.
Related content
-
Culture & Leadership | Staff & Provider EngagementEnhancing Patient Experience: A Night Shift ER Doctor’s Passion Project
Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
Learn more -
Culture & Leadership | Staff & Provider EngagementEnterprise Volunteer Management: From Silo to Systemness
The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
Learn more -
Culture & LeadershipCPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (June 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events