Culture & Leadership | Patient Family & Community Engagement | Patient Advocacy

Grievance Panels: An Alternative to a Grievance Committee

Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital

During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This new process also provides an opportunity for patients to appeal decisions and responses from the hospital and request review of their grievance at a higher level within senior management.

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Non-members can purchase webinars at a cost of $49 each.