How a NYC Health System Leveraged Their Values to Serve Their Most Vulnerable Patients During the Pandemic

Silvina de la Iglesia, CMI-Spanish | Associate Director, Language Services, The Mount Sinai Hospital
Erica Rubinstein, MS, LCSW, CPXP | Vice President, Service Excellence & Patient Experience, Mount Sinai Health System
Lourdes “Lulu” Sanchez, MS, CMI | Director of Implementation, LanguageLine Solutions

The Mount Sinai Health System in New York City serves a very culturally and linguistically diverse patient population. Delivering safe, compassionate, and patient-centered care to the most vulnerable patients during the COVID19 crisis is only possible when an organization aligns its core values and staff commits to serving a higher purpose. Listen as presenters discuss how the health system strengthened communication with patients and families by working together to serve limited English proficient (LEP), as well as Deaf and Hard of Hearing patients during the crisis.