Capturing Real-Time Feedback through Patient Text Messaging
Real-time feedback using digital technology allows an opportunity to improve the care experience of patients while they are still in your care and before they receive any surveys about their hospital stay. Learn how patient texting at Houston Methodist led to greater connections with patients and families, built trust and loyalty and improved HCAHPS scores across multiple domains.
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This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Innovation & Technology | Patient Family & Community Engagement
Beyond My Wildest Dream: Innovative Technology to Better Understand What Really Matters to Patients
After realizing the limitations of survey data, Children’s Mercy Kansas City worked to pivot their approach to guiding hospital improvement by partnering with PatientsVoices, a company that provides an innovative AI solution that allows patients to tell their stories.
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Innovation & Technology
5 Elements Not to Leave Out of Your Language Access Plan
Outcome-based care is changing the healthcare industry. When healthcare systems take a patient-centric approach to care, they can improve patient outcomes and overall satisfaction while also increasing job satisfaction among providers. As providers focus on the patient experience, it’s essential to consider the barriers to health equity that affect limited-English proficient (LEP) patients. LEP individuals
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