Capturing Real-Time Feedback through Patient Text Messaging
Published November 1, 2023
Real-time feedback using digital technology allows an opportunity to improve the care experience of patients while they are still in your care and before they receive any surveys about their hospital stay. Learn how patient texting at Houston Methodist led to greater connections with patients and families, built trust and loyalty and improved HCAHPS scores across multiple domains.
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Capturing Real-Time Feedback through Patient Text Messaging