Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment. They include artificial intelligence, voice of the patient, digital channels for more customized patient journey, and cloud-based platforms/applications. This webinar will provide the data behind the technologies in use and what healthcare providers can do to improve patient care.
Learning Objectives
– Explain why healthcare organizations need a strong patient experience strategy.
– Identify where healthcare is deficient compared to other industries in its ability to provide a stellar patient experience.
– Develop a checklist of technologies to evaluate for implementation or expansion.
Speakers
Robin Gareiss, CEO & Principal Analyst, Metrigy
Troy Moore, Healthcare Specialist, NICE CXone
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Patient Family & Community Engagement
Racial Concordance and the Assumption of Trust: Why Engagement Is Often Mistaken for Partnership in the Care of Black Men
Published August 6, 2026
Race concordance between patients and clinicians is frequently promoted as a strategy to improve trust and engagement for Black men in healthcare. Evidence suggests that encounters with Black male clinicians often increase patient comfort and observable engagement; however, engagement alone does not necessarily reflect trust. Drawing on professional experience as a nurse and researcher working
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Building Trust Through Centering Patient Experience
Published November 5, 2026
Complimentary Headliner – 11:00 AM PT / 02:00 PM ET / 07:00 PM London – Public trust in healthcare, public health, and biomedical innovation has reached a historic low. While many attribute this shift to the COVID-19 pandemic and social media, distrust is a deeply rooted structural challenge with centuries of history. It is driven
Learn more -
Patient Family & Community Engagement
Partnering for Safety: Engaging Patients and Families in Safety Practices
Published April 23, 2026
This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events, complaints, and experiences of harm or discrimination. Learning Objectives: • Explain the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
$0.00
ACCESS NOW