Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment. They include artificial intelligence, voice of the patient, digital channels for more customized patient journey, and cloud-based platforms/applications. This webinar will provide the data behind the technologies in use and what healthcare providers can do to improve patient care.
Learning Objectives
– Explain why healthcare organizations need a strong patient experience strategy.
– Identify where healthcare is deficient compared to other industries in its ability to provide a stellar patient experience.
– Develop a checklist of technologies to evaluate for implementation or expansion.
Speakers
Robin Gareiss, CEO & Principal Analyst, Metrigy
Troy Moore, Healthcare Specialist, NICE CXone
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access
This learning bite brings to light the importance of understanding our patients’ barriers in healthcare. Learn how design thinking can be a tool to improve experience. Through the human-centered approach of design thinking, we can integrate the needs of the people into our processes and procedures that create more equitable experiences for those in our
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Modern Strategies for Purposeful Rounding
As an evidence-based, data-driven nursing initiative, we know that purposeful rounding provides accountability at the bedside that significantly impacts the patient experience. But how do you leverage modern communication tools and techniques to streamline information flow among care teams in the clinical setting? How do you actively involve patients in their care and foster better
Learn more -
Culture & Leadership | Innovation & Technology
Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
Learn more