Environment & Hospitality | Patient and Care Partners

You Can’t Go Wrong If You Do Right by the Patient

Name: You Can’t Go Wrong If You Do Right by the Patient
SKU: 29946
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Published July 22, 2024

Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and plans for the future.

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You Can’t Go Wrong If You Do Right by the Patient