I’ve Come to Find that Anyone in Healthcare Has a “Why”
Published June 23, 2024


After her younger brother – born with congenital defects and developmental delays – had a traumatic hospital admission experience that impacted her entire family, Stacy Sedlak knew she had to do something to improve the human experience for pediatric patients. Listen in as she discusses her brother’s influence on her “why” and the difficulties that come with transitioning pediatric patients into adult care.
Related content
-
Quality & Clinical Excellence
Reigniting the Human Experience: Strategies for Getting Back to Basics
Published April 23, 2025
The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies for Getting Back to Basics. Grounded in insights from The Beryl Institute community, this paper explores the impact of straying from the core principles of healthcare excellence and makes a compelling case for re-aligning efforts around proven, human-centered strategies.
Learn more -
Quality & Clinical Excellence
Driving Inpatient HCAHPS: 3 Interventions to Strengthen Human Experience
Published May 4, 2026
A collaborative effort at Bon Secours St. Mary’s Hospital demonstrates how standardizing communication across care teams can strengthen trust, improve patient understanding, and drive measurable gains in HCAHPS performance. Through three targeted interventions, this case highlights the power of reliable, team-based communication in advancing the human experience in healthcare.
Learn more -
Quality & Clinical Excellence | Staff & Provider Engagement
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published November 18, 2025
Language access is a vital component of ensuring equitable, safe, and high-quality care for all patients. This panel discussion will explore how health systems are approaching language services from compliance and interpreter models to frontline staff engagement. Panelists will share lessons learned, strategies for training and empowering staff, and approaches for measuring the true impact
Learn more