PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
Published June 19, 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about a new item in this query, Artificial Intelligence (AI), revealed there is much to discover about this technology, with few people trusting it completely or using it for their healthcare needs.
Related content
-
Policy & Measurement
PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025
Published July 9, 2025
As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these changes are shaping Americans’ views on healthcare. Despite clear divides on some issues, strong common ground is emerging about what the system needs most. While leaders debate the path forward, the public’s expectations are clear — calling for real
Learn more -
Quality & Clinical Excellence
How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions
Published January 27, 2025
By Katie Wyatt Are your healthcare providers struggling to demonstrate empathy? Are your patient satisfaction scores on the decline? After years of training healthcare professionals, I’ve learned that while some individuals may have a natural inclination toward empathy, anyone can cultivate this essential skill. In fact, it’s simpler than you might think. I’ve developed an
Learn more -
Policy & Measurement
Beyond Attestation: Understanding CMS Patient Safety Structural Measures
Published March 12, 2026
This session provides an overview of CMS Patient Safety Structural Measures with a focused look at Domain #5: Patient, Family, and Care Partner Engagement. Participants will explore the intent behind the measures, what meaningful implementation looks like beyond attestation, and why patient and family engagement is foundational to patient safety, quality, and trust. Part of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024