Webinar
Showing 513–517 of 517 results
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Innovation & TechnologyXIC Marks the Start
Learn how one organization harnessed the power of XIC, creating a definitive process for vendors and a stage for the best and brightest ideas within their network to deliver on strategy and vision to humanize the health care experience.
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Culture & LeadershipYou Cannot Manage Perceptions in the Same Way You Manage Outcomes
Fred Lee, author of the best-selling healthcare book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, explores why outcomes are left-brain and perceptions are right-brain, and how it takes a different skill set to manage each.
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Culture & LeadershipYou Have Just Been Named Chief Patient Experience Officer: What’s Next?
Learn about developing a strategy, creating an impactful team, building relationships with key players, and linkages to PFAC’s and frontline staff.
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Policy & MeasurementYour Story + Your Perception = Your Volunteer Patient Engagement Program
Hear stories and helpful discussions in this webinar about training volunteers about Patient Engagement and evaluating questions in the HCAHPS Survey that can be addressed and impacted by Volunteer Support.
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Culture & Leadership
Youth Volunteers: Engaging, Educating and Empowering
Recognize the volunteer’s strength (ENGAGEMENT). Identify what departments are being successful. Construct activities (EDUCATION). Integrate everything you have learned. Execute the activities (EMPOWERMENT).
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