Webinar
Showing 513–528 of 546 results
-
Culture & LeadershipWant to Improve the Experience? Then Get Ready to Lead Culture Change!
Gain a fresh perspective on your ability to lead (regardless of role) change in your job, department and organization, and with the tools to help you execute.
Learn more -
Patient Family & Community EngagementWant to Work in Partnership with Patients? Co-produce Improvements
Gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients.
Learn more -
Policy & MeasurementWe Are Listening, We Are Learning: The Development of the Patient Experience Survey Administration
Trace the development and current work in PESA underscoring lessons learned, challenges encountered and plans for improvement.
Learn more -
Patient Family & Community EngagementWe Are Not Visitors: Working Together with Family Caregivers and Care Partners
The guide for providers, care partners, policy makers and researchers is the foundation for this webinar’s panel discussion on what matters most to family members and care partners.
Learn more -
We Can Talk: Co-Produced Children and Young People Mental Health Training for Hospital Staff
Explore survey findings of senior leaders and over 300 hospital staff and findings from focus groups with children and young people, led by young advisors, about what hospital staff need to know about mental health.
Learn more -
Infrastructure & GovernanceWell-Rounded: A Fresh Approach to Training Volunteers for Inpatient
Learn an innovative approach to training inpatient hospital volunteers in a consistent, effective manner.
Learn more -
Culture & Leadership | Staff & Provider EngagementWellness 365: Creating Daily Wellness Practices to Mitigate Burnout
Understand how to manage work and life stressors in a more positive way.
Learn more -
Patient Family & Community EngagementWhat Does Engaging with Patients Really Mean?
Learn important skills on engaging patients and families in their own healthcare journey.
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementWhat Does Excellent Look Like?
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, we will explore how the importance of connection and communication directly impacts the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and
Learn more -
Culture & LeadershipWhat Every CEO Needs to Know about Leading the Patient Experience
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience?
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceWhat Healthcare Providers Need to Know About Newcomer Health Equity
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each
Learn more -
Policy & MeasurementWhat is Standard Deviation and Why Should I Care?
Understanding core concepts that are the foundation of statistics that will provide useful insight into analyzing data, prioritizing goals and recognizing progress in performance improvement efforts.
Learn more -
Infrastructure & GovernanceWhat Patient Experience Can Learn from Child Life Professionals
Explore key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.
Learn more -
What Patient Experience Can Learn from the Radiology Experience
By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.
Learn more -
Patient Family & Community EngagementWhat Patients Fear and Why We Have to Know
This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question.
Learn more -
Innovation & TechnologyWhat the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
Learn more
