Webinar
Showing 513–528 of 539 results
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Patient Family & Community EngagementWhat Does Engaging with Patients Really Mean?
Learn important skills on engaging patients and families in their own healthcare journey.
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Patient Family & Community Engagement | Staff & Provider EngagementWhat Does Excellent Look Like?
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, we will explore how the importance of connection and communication directly impacts the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and
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Culture & LeadershipWhat Every CEO Needs to Know about Leading the Patient Experience
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience?
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Patient Family & Community Engagement | Quality & Clinical ExcellenceWhat Healthcare Providers Need to Know About Newcomer Health Equity
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each
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Policy & MeasurementWhat is Standard Deviation and Why Should I Care?
Understanding core concepts that are the foundation of statistics that will provide useful insight into analyzing data, prioritizing goals and recognizing progress in performance improvement efforts.
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Infrastructure & GovernanceWhat Patient Experience Can Learn from Child Life Professionals
Explore key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.
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What Patient Experience Can Learn from the Radiology Experience
By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.
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Patient Family & Community EngagementWhat Patients Fear and Why We Have to Know
This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question.
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Innovation & TechnologyWhat the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
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Patient Family & Community EngagementWhat’s Up Doc? Positively Impacting Communication with Doctors
Understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC.
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Innovation & Technology | Patient Family & Community EngagementWhat’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
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Staff & Provider EngagementWhen Patient Engagement Competes with Safety
Look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.
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Environment & Hospitality | Innovation & Technology | Policy & MeasurementWhen the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
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Infrastructure & Governance
When Volunteer Services Meet the Auxiliary
Evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments.
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Environment & Hospitality | Patient Family & Community EngagementWhere are my things? An Introduction & Application Tutorial
Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
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Culture & LeadershipWhy and How to Recruit Millennials and Gen Zs
Explore the importance of succession planning, how to effectively recruit a younger generation of volunteers and how to retain a generation that 60% of its 22-32 year olds have said to have changed jobs between 1-4 times in the last five years.
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