Webinar
Showing 241–256 of 559 results
-
Patient Family & Community EngagementIDEAL: Patient & Family Centered Communication
Learn the key components of implementing a skills lab which can be used to validate staff competency in the use of this model of patient and family centered communication.
Learn more -
Culture & LeadershipIdentifying and Understanding the Multiple Dimensions of Patient Experience
Explore the history of nursing theory and how it applies to the shift in clinical practice and evidence-based care today.
Learn more -
Patient Family & Community EngagementIdentifying Stigma and Inequities in Care Delivery and Experience
Explores the results of an Experience-based Co-design project, done virtually, that took an innovative approach to recruit individuals who use or have a history of using substances.
Learn more -
Culture & LeadershipIgnite the Patient Experience – 6 Keys to C-Suite Patient Driven Leadership
Learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile.
Learn more -
Patient Family & Community Engagement | Quality & Clinical ExcellenceImpact of Improving Quality of Care on Patient Experience in Emergency Department
Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia. Learning Objectives ⋅ Define the problem resulting in decreased patient experience rate in ED ⋅ Clarify
Learn more -
Culture & Leadership | Policy & MeasurementImpact of Volunteer Programs: What Are We Measuring and Who Are We Telling?
This webinar serves as a companion piece to our most recent PX Paper, “The Evolving Role of Healthcare Volunteer Programs: Elevating the Human Experience through Generosity and Connection.” The paper was guided by the Experience Framework and shared the voices of volunteers and the professionals who lead them about how culture and leadership, reporting relationships
Learn more -
Innovation & TechnologyImplementing a Real-Time Survey System and the 6E Framework
Learn how and why a real time patient experience survey system was implemented in the Western Sydney Local Health District.
Learn more -
Culture & LeadershipImplementing a Simulation-Based Program for Nurse Leader Patient Rounding
Review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.”
Learn more -
Innovation & TechnologyImplementing Technology to Improve Patient Experience
This session covers how to implement and utilize technology to make a significant impact on patient experience scores as well as highlight the importance of setting and managing patient expectations and [its] correlation to referrals.
Learn more -
Policy & MeasurementImplementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care
Explore methods and lessons learned to date from a pilot project designed to assess the implementation and use of the new CAHPS Patient Narrative Elicitation Protocol in several New York-Presbyterian ambulatory care practices.
Learn more -
Culture & LeadershipImprovement from the Inside Out: Our Journey from Good to Great
Hear lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success.
Learn more -
Culture & Leadership | Quality & Clinical ExcellenceImproving Interpreter Services Documentation for Equitable LEP Care
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that
Learn more -
Patient Family & Community EngagementImproving Outcomes by Viewing Care Through The Eyes of Patients and Families
The Six Step Patient and Family Centered Care Methodology and Practice (PFCC M/P) is an Experience-Based Design methodology that has the goal of providing ideal care experiences for patients and families by viewing all care through their eyes.
Learn more -
Culture & LeadershipImproving Patient and Family Experience in the NICU: A Practical Application of the Experience Framework
Using the eight lenses of the Experience Framework as a means to best illustrate the power of a holistic view of experience, we will examine strengths and opportunities in each lens through the reflections of NICU leaders.
Learn more -
Culture & LeadershipImproving Patient Experience through the Adoption of an Accelerating Program
Albert Einstein Jewish Hospital, a philanthropic health institution in São Paulo, Brazil, shares its experience in adopting an innovative strategy to improve Patient Experience: an Accelerating Program.
Learn more -
Culture & Leadership
Improving Patients’ Experience through Culture Competence
Healthcare providers and professionals need to start developing cultural awareness and sensitivity. Cultural sensitivity begins with a recognition that there are differences between cultures.
Learn more
