Language Access and Patient-Centered Care

Nouria Belmouloud, CHI, BA, MA | Program Coordinator, International Patient Services, Duke University Hospital

Communication is the very heart of health care, business, entertainment and hospitality… but what happens when two people come from different cultures, speak different languages, and cannot understand each other? In this webinar we will explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.