Patient Family & Community Engagement

Just the Pfacts about Starting and Sustaining a Patient and Family Advisory Council

Laurie Brown, Business Process Consultant
Tara Hendrix, Business Process Consultant, BJC HealthCare

Patient and Family Advisory Councils (PFAC) have become an integral part of patient and family-centered care. A PFAC toolkit has been developed to support the planning, implementation and sustainment phases. This toolkit provides a step-by-step guide for developing and sustaining successful PFACs. During this session participants will learn specific methods for planning and implementing a PFAC, including coordination of a planning team to complete the foundational work of the PFAC. Participants will discuss lessons learned from a variety of PFAC groups and gain insights on sustaining a successful PFAC.