Just the Pfacts about Starting and Sustaining a Patient and Family Advisory Council
Published September 20, 2011
Laurie Brown, Business Process Consultant
Tara Hendrix, Business Process Consultant, BJC HealthCare
Patient and Family Advisory Councils (PFAC) have become an integral part of patient and family-centered care. A PFAC toolkit has been developed to support the planning, implementation and sustainment phases. This toolkit provides a step-by-step guide for developing and sustaining successful PFACs. During this session participants will learn specific methods for planning and implementing a PFAC, including coordination of a planning team to complete the foundational work of the PFAC. Participants will discuss lessons learned from a variety of PFAC groups and gain insights on sustaining a successful PFAC.
Related content
-
Patient Family & Community Engagement
Partnership, Collaboration, and Co-Production to Improve Patient Experience Beyond Conducting Surveys – Lessons from the Quebec Model, Canada Authors
Published August 8, 2025
The objectives of this article are to present how, in the province of Quebec (Canada), healthcare and service partnerships have been implemented, to take stock of the current situation and to suggest ways to continue strengthening the model over the coming years, in Quebec and elsewhere in the world. Methods: Three methods were mobilized: (1) a review
Learn more -
Patient Family & Community Engagement
Amplifying Youth Voices: The Importance of Direct Pediatric Patient Feedback
Published March 12, 2026
Alexa Petta, Child Life Specialist The Hospital for Sick Children (SickKids) The collection of experiential survey data is a practice all too familiar in Patient and Family Experience (PFX). Surveys allow institutions to collect large amounts of quantifiable data through resource-lite methods, illuminating strengths and opportunities that improve the quality of care. Who does the
Learn more -
Patient Family & Community Engagement
Communication Solution: Stop (just) Training Doctors, Start Training Patients
Published November 13, 2025
Gabby Ceccolini, MS Healthcare Communication Specialist The Problem with Patient-Centered Care For decades, our healthcare system has poured time, money, and innovation into training doctors to communicate better; however, what if we are overlooking the other half of the equation? The term “patient-centered” began appearing in medical literature in the late 1980s. It wasn’t until
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Just the Pfacts about Starting and Sustaining a Patient and Family Advisory Council
$49.00
ACCESS NOW