Introduction to The New Existence
Published November 5, 2020
Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute, introduces and moderates a conversation about The New Existence project. With what we are facing in the world today we believe there is no normal to which we can, or should, return. Rather, we are called upon to co-create a new existence for healthcare. For this reason, guided by a global steering team and informed by the voices of our community, The Beryl Institute launched The New Existence project, to define what this will look like; what it will call on us to do in practice, process and policy; and what it will ask of us in moving healthcare forward. This session will provide an overview of the key elements and actions of The New Existence with members of our global steering team and engage participants in a conversation on how we best move forward. Introduction to The New Existence Panelists:
- David McNally, Head of Experience of Care, NHS England & NHS Improvement
- Jennifer Purdy, Executive Director, Veterans Patient Experience, Veteran’s Health Administration
- Nicole Cable, Chief Experience Officer, Innovacare Health Rosie Bartel, Patient Advisor
Related content
-
Culture & Leadership
Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025

Names matter. They shape perceptions, set the tone for our work, and reflect our values and intentions. The Beryl Institute’s Declaration for Human Experience invites members to set a clear and on-going commitment to dismantle systemic racism and prejudice, tackle disparities, and provide the highest-quality, most equitable care possible. In response to recent developments in
Learn more -
Culture & Leadership
“Leap, and a Net Will Appear”: Leading Teams into the Unknown
Published March 1, 2026

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children’s Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world’s top-ranked pediatric hospitals while keeping the human experience at
Learn more -
Culture & Leadership | Staff & Provider Engagement
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026

Complimentary – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and
Learn more