Showing 41 to 50 of 285 results
Kim Radel, MHA, Director, Care Copilot Institute, Allina Health Kathy Krypel, LICSW, PMP, Senior Master Advisor, Aspen Advisors True patient engagement involves so much more than technology and it starts...
Wendy Leebov, Partner, Language of Caring, LLC The words we use to advance our patient experience strategies have a powerful impact on our aspirations, team engagement and our results. Language...
...Attendees will grasp how to employ components of Design Thinking as they ‘get into the space’ of their employees to determine where work should begin, as well as hear about...
...educational or technical theory. Georgia Regents Medical Center faculty and staff appreciate that involving family members in all aspects of care increases the practice of PFCC, increases patient satisfaction, decreases...
...this session participants will learn how to use care cards as a tool to foster meaningful conversations between patients and health professionals to tap into the emotional aspects of care....
Rhonda Dishongh, Director of Customer Experience Design, Memorial Hermann Qaalfa Dibeehi, Chief Operating and Consulting Officer, Beyond Philosophy This session focuses on key aspects of culture change and what leaders...
...improvements, though we aspire to realize them. It is not just about clinical excellence, though we must expect it. Rather it is around the needs of those that seek care...
...aspect of our patients’ experience and assess our readiness to meet those requirements with people, processes and tools. Our context for change was written in the measures from the OAS-CAHPS...
...aspirational and affirmative statements about where we as individuals, organizations and collectively as the patient experience movement should focus our efforts. We believe organizations and systems committed to providing the...
Innovation is the life blood of all industries. Without it, organizations are unable to meet the changing needs of their “end users.” Over time, technology and other aspects of modernization...