Innovating the Patient Experience: Trends Gaps and Opportunities
Innovation is the life blood of all industries. Without it, organizations are unable to meet the changing needs of their “end users.” Over time, technology and other aspects of modernization falls behind leaving an organization vulnerable to competition and, ultimately, lack of innovation impacts the bottom line and an organization suffers or dies. So, if we accept innovation as a necessary life force within any industry/ organization, we must then both anticipate and invite innovation within the healthcare space. In 2019, The Beryl Institute held its inaugural Innovation Award Ceremony during the Annual Patient Experience Conference taking place in Dallas, Texas. Awards were given in four categories; organizational, team, professional and patient and family advisor. If we are to assume that these submissions are a microcosm of the innovation landscape, the clearly evident trends and gaps provide a “heat map” of sorts that allows us insight into where there is the most energy for creative change, where innovations may have become stagnant and where there may be a lack of energy, knowledge or drive for change. With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s Experience Framework. This includes eight strategic lenses through which organizations can address experience improvement and excellence.
Related content
-
Infrastructure & Governance
A COVID-19 patient’s experience: Engagement in disease management, interactions with care teams and implications on health policies and managerial practices
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
Learn more -
Infrastructure & Governance
A Team Approach to Improving Patient Throughput
Presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.
Learn more