Delivering Quality Service Through Quality People
...back of the house efforts to impact the patient experience. In visiting the Pathology Clinic, while Dr. Paulo and his team will say they are not where they aspire to...
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Doing What’s Right For Kids
...protocols of care; they train, test and reinforce the interactions that are central to ensuring the best experience possible. A Place for Supporting One aspect of guest services stood out...
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We are ALL the patient experience
...Community remains the core of our existence at The Beryl Institute as we aspire to be the global community of practice and premier thought leader on improving patient experience. PX...
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Systematizing the Patient Experience: Persona a Persona
...the key aspects of experience in conjunction with the financial realities of the new center. Key to Jose Luis was a focus on partnership and people, a commitment to quality...
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The “Power of One”: Creating Excellence in Patient and Family Experience for Many
...the ability AND the responsibility to impact the critical aspects of work in the facility including safety, clinical quality, service, and access. The program helps staff members understand their role...
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The Importance of Culture and the Power of Intention in Impacting the Patient Experience
...the culture of the organization overall.” To create defined schedules requires the coordination of much more then the direct care team. It aligned all aspects of the organization from food...
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A Commitment to the Whole Person
...overall patient experience. Arts & Health Perhaps the most intriguing and unique aspect of caring for the whole person I encountered during my visit was Duke’s commitment to the aesthetic...
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Transforming Lives: A Journey of Compassion and Advocacy
...fibrosis and their family members feedback on various aspects of CF research, care, and programs. The program helps the Foundation ensure time and energy are spent on the things that...
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Exploring mental health experience in individuals living with temporomandibular disorders
...We identified three themes amongst participants who have concerns about their mental health that included (i) depraving of favored food, (ii) rethinking in all aspects of their life, and (iii)...
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Moving from talk to action: A commitment to ensuring equity must ground our efforts to transform the human experience
...they too show us seeds of possibility, that when we focus on what is right for all who healthcare aspires to serve, then we can truly achieve the greatest in...
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