Webinar
Showing 529–544 of 558 results
-
We Can Talk: Co-Produced Children and Young People Mental Health Training for Hospital Staff
Explore survey findings of senior leaders and over 300 hospital staff and findings from focus groups with children and young people, led by young advisors, about what hospital staff need to know about mental health.
Learn more -
Infrastructure & Governance
Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient Service
Learn an innovative approach to training inpatient hospital volunteers in a consistent, effective manner.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Wellness 365: Creating Daily Wellness Practices to Mitigate Burnout
Understand how to manage work and life stressors in a more positive way.
Learn more -
Patient Family & Community Engagement
What Does Engaging with Patients Really Mean?
Learn important skills on engaging patients and families in their own healthcare journey.
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
Learn more -
Culture & Leadership
What Every CEO Needs to Know about Leading the Patient Experience
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience?
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
What Healthcare Providers Need to Know About Newcomer Health Equity
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each
Learn more -
Policy & Measurement
What is Standard Deviation and Why Should I Care?
Understanding core concepts that are the foundation of statistics that will provide useful insight into analyzing data, prioritizing goals and recognizing progress in performance improvement efforts.
Learn more -
Infrastructure & Governance
What Patient Experience Can Learn from Child Life Professionals
Explore key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.
Learn more -
What Patient Experience Can Learn from the Radiology Experience
By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.
Learn more -
Patient Family & Community Engagement
What Patients Fear and Why We Have to Know
This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question.
Learn more -
Innovation & Technology
What the Latest Data Tells Us about Engaging Patients through Text
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
Learn more -
Patient Family & Community Engagement
What’s Up Doc? Positively Impacting Communication with Doctors
Understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC.
Learn more -
Innovation & Technology | Patient Family & Community Engagement
What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
Learn more -
Staff & Provider Engagement
When Patient Engagement Competes with Safety
Look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.
Learn more -
Environment & Hospitality | Innovation & Technology | Policy & Measurement
When the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
Learn more