Learning from Patient Narratives
Published May 3, 2016
Bridget Alston, MPH, Director of Patient Experience, Hackensack University Medical Center Palisades
Senem Guney, PhD, Founder & CEO, NarrativeDx
Yelp has recently teamed up with ProPublica, a not-for-profit investigative journalism group, to rate nursing homes. This partnership is another indicator of the growing trend to link hard data to consumer ratings in healthcare. Today’s patients talk about their experiences across a variety of platforms such as Yelp. This webinar will discuss the significance of drawing actionable insights from what patients say about their experiences in their own words, wherever they say it. Participants will explore emerging methods of analyzing patient narratives to understand the root causes of good and bad ratings in order to act swiftly on what their patients tell them.
Related content
-
Patient Family & Community Engagement
The Compassionate Care Canvas: A Vision for People-Centred Health
Published October 22, 2025
Shana Haberman Manager, People-Centred Care North York General At North York General (NYG), compassionate care is more than a value — it’s a culture, a practice, and a promise. As NYG launched its new 10-year strategy, grounded in the mission of People-Centred Care for a healthier community, the need to define compassionate care in a
Learn more -
Patient Family & Community Engagement
A Case Report on Meeting the Spiritual Need of Intubated Conscious Patient
Published November 12, 2025
Nurses are showing more interest in including spiritual health to prevent and treat illnesses. For patients who can speak may ask for their spiritual need to the health care provider. But for intubated patients it.s difficult to express such needs. Most of the time caregivers focus on the physical parameters only for intubated patients. Apart
Learn more -
Patient Family & Community Engagement
The Art of Diagnosis: How to Actively Participate in Your Healthcare
Published August 8, 2025
Diagnosing illness is one of the most complex and error-prone aspects of healthcare, yet patients are rarely equipped with the knowledge or tools to engage in the process actively. This article demystifies diagnosis by explaining how doctors formulate differential diagnoses, the limitations of medical testing, and the cognitive and systemic factors that contribute to diagnostic
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events