Leading Healthcare & PX Teams with Clarity, Confidence and Courage
Published March 12, 2024


Complimentary – A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model to transform business outcomes.
Speaker: Marcia Donziger | Award-Winning Health Leader, Speaker, Author, Survivor & Optimist, CEO & Founder of Vital Biz Consulting
Learning Objectives:
– Discover 5 key levels of the CARES® model and how it can be applied to transform healthcare cultures, team dynamics, and patient outcomes.
– Gain practical insights that can be applied the next day, along with best practices for fostering a healthy, empowering, and inclusive culture.
– Learn from a case study of a patient advocacy organization on how they increased their employee Net Promoter Score by 250% in one year by implementing the CARES® framework.
*Headliner webinars are complimentary.
Sponsored by:
Related content
-
Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller At BJC Medical Group, the PX Champions Program is an extension of our five-person team, enhancing our ability to impact more than 150 practices we support on a weekly and monthly basis through education, activities, discussions, and follow-ups. Our initial three months of the program during Q4 of 2024 focused on developing
Learn more -
Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
Learn more -
Culture & Leadership
Brand YOU: Aligning Values to Build a Brand of Engagement & Strength
Published October 24, 2025
When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was critical. This PXLB explores how ECU Health used patient insights and the Brand YOU program to align employees with the new identity—reinforcing trust, loyalty, and a shared commitment to care.
Learn more