Leading Healthcare & PX Teams with Clarity, Confidence and Courage
Published March 12, 2024


Complimentary – A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model to transform business outcomes.
Speaker: Marcia Donziger | Award-Winning Health Leader, Speaker, Author, Survivor & Optimist, CEO & Founder of Vital Biz Consulting
Learning Objectives:
– Discover 5 key levels of the CARES® model and how it can be applied to transform healthcare cultures, team dynamics, and patient outcomes.
– Gain practical insights that can be applied the next day, along with best practices for fostering a healthy, empowering, and inclusive culture.
– Learn from a case study of a patient advocacy organization on how they increased their employee Net Promoter Score by 250% in one year by implementing the CARES® framework.
*Headliner webinars are complimentary.
Sponsored by:
Related content
-
Staff & Provider Engagement
Thank a Life Saver: A Human-Centered Recognition Program Connecting Patient Gratitude, Staff Well-Being, and Patient Experience
Published August 17, 2026
This case study highlights Northwell Health’s “Thank a Life Saver” initiative, a human-centered recognition program that reunites patients and families with the multidisciplinary teams who provided lifesaving care. The program was designed to help healthcare workers see the lasting impact of their work while strengthening staff well-being, recognition, teamwork, and the patient and family experience.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Compassion Connected Communication
Published July 9, 2026
Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in emotional intelligence, this presentation explores compassion as a learnable skill that is expressed through observable behaviors, especially in moments when emotions escalate or dignity is threatened. Participants will examine the differences between sympathy, empathy, and compassion; consider how self-awareness and emotional
Learn more -
Staff & Provider Engagement
Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective
Published May 21, 2026
This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical Center, sharing a powerful perspective on why patient experience is not separate from clinical care, but fundamental to better outcomes, safety, trust, and healing relationships. Drawing from key themes in From Myths to Truths: Reframing Physician Perceptions of Patient Experience, this
Learn more