Webinar
Showing 257–272 of 517 results
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Patient Family & Community EngagementJust the Pfacts about Starting and Sustaining a Patient and Family Advisory Council
Learn specific methods for planning and implementing a PFAC, including coordination of a planning team to complete the foundational work of the PFAC.
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Infrastructure & GovernanceKaizen for Improved Patient Satisfaction: The Experience of an Academic Cancer Center
Learn to establish and convey expectations to patients through improved communication practices.
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Patient Family & Community EngagementKey Communication Skills for Patient and Family Advisors
What are the concrete communication skills for expressing your views, making suggestions and pushing for improvement—in a way that reduces resistance to your messages and increases the likelihood of you having a very positive impact?
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Culture & LeadershipLanguage Access and Patient-Centered Care
Explore ways to reduce misunderstandings that stem from linguistic, cultural and systemic difference and dissimilar expectations between patients and their providers.
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Staff & Provider EngagementLeader Coaching: The Link to Consistent Patient Experiences
Learn the infrastructure of a leader coaching model that focuses on continual accountability to sustain employee engagement and results in consistent exceptional experiences for the patients.
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider EngagementLeader Rounding: A Proactive Approach to Improve Experience
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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Culture & LeadershipLeading a Five Star Team
What are the proven techniques and processes used by highly effective leaders worldwide?
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Culture & Leadership | Staff & Provider EngagementLeading Healthcare & PX Teams with Clarity, Confidence and Courage
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
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Culture & LeadershipLeading the Way by Communicating for Accountability and a Culture of Safety
Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability.
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Infrastructure & GovernanceLeaning in to Our Patient Experience Journey
Learn how STEGH has applied Lean to the development of its Patient Experience Strategy, Patient Experience Council, and recruitment of Patient Advisors.
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Patient Family & Community EngagementLearning from Children, Young People and Families in England: Improving Experiences of Care Together with National Survey Data
Consider the impact of hearing directly from children and young people about what matters to them in healthcare and what this means for local and national improvement programs.
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Patient Family & Community EngagementLearning from Patient Narratives
Explore emerging methods of analyzing patient narratives to understand the root causes of good and bad ratings in order to act swiftly on what their patients tell them.
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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical ExcellenceLessons from Interpreters: Improving Health Equity and Inclusion for all Patients
Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of
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Patient Family & Community EngagementLeveraging Shared-Decision Making to Manage Population Health
Take an in-depth look at Shared-Decision Making and learn why it is key to managing population health, improving patient outcomes, increasing patient engagement, and reducing healthcare costs.
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Environment & HospitalityLGBT Cultural Competence in Healthcare
This webinar describes LGBT terminology, explains the unique healthcare needs of this community and gives you concrete ways to improve your health center’s LGBT cultural competency.
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Staff & Provider Engagement
Light on/ Light off Improving Response of Hospital Staff
Can reducing the dependence on technology for responding to patient call lights improve the overall patient experience; enhance team work; help staff “connect with purpose”; save time and money through gained efficiencies and reduce alarm fatigue?
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