Webinar

Showing 257–272 of 510 results

Staff & Provider Engagement

Leader Coaching: The Link to Consistent Patient Experiences

Learn the infrastructure of a leader coaching model that focuses on continual accountability to sustain employee engagement and results in consistent exceptional experiences for the patients.
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider Engagement

Leader Rounding: A Proactive Approach to Improve Experience

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
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Culture & Leadership

Leading a Five Star Team

What are the proven techniques and processes used by highly effective leaders worldwide?
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Culture & Leadership | Staff & Provider Engagement

Leading Healthcare & PX Teams with Clarity, Confidence and Courage

A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
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Culture & Leadership

Leading the Way by Communicating for Accountability and a Culture of Safety

Leading the way by communicating for accountability in a culture of safety is designed for those looking to strengthen their skills in communicating for accountability.
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Infrastructure & Governance

Leaning in to Our Patient Experience Journey

Learn how STEGH has applied Lean to the development of its Patient Experience Strategy, Patient Experience Council, and recruitment of Patient Advisors.
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Patient Family & Community Engagement

Learning from Children, Young People and Families in England: Improving Experiences of Care Together with National Survey Data

Consider the impact of hearing directly from children and young people about what matters to them in healthcare and what this means for local and national improvement programs.
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Patient Family & Community Engagement

Learning from Patient Narratives

Explore emerging methods of analyzing patient narratives to understand the root causes of good and bad ratings in order to act swiftly on what their patients tell them.
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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence

Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients

Michelle Harris | Manager, Interpreter Services, Michigan Medicine Christa A. Moran, NIC, MEd, CoreCHI | Supervisor, Interpreter Services, Michigan Medicine Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were
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Patient Family & Community Engagement

Leveraging Shared-Decision Making to Manage Population Health

Take an in-depth look at Shared-Decision Making and learn why it is key to managing population health, improving patient outcomes, increasing patient engagement, and reducing healthcare costs.
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Environment & Hospitality

LGBT Cultural Competence in Healthcare

This webinar describes LGBT terminology, explains the unique healthcare needs of this community and gives you concrete ways to improve your health center’s LGBT cultural competency.
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Staff & Provider Engagement

Light on/ Light off Improving Response of Hospital Staff

Can reducing the dependence on technology for responding to patient call lights improve the overall patient experience; enhance team work; help staff “connect with purpose”; save time and money through gained efficiencies and reduce alarm fatigue?
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Patient Family & Community Engagement | Quality & Clinical Excellence

Lonely No More: Bedside Visit Programs

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may
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Culture & Leadership

Management Overnight Program: Through the Eyes of the Patient

Northern Westchester Hospital expects each manager to spend at least one night in the hospital in the role of a patient. Managers are paired in teams and assigned a time frame in which to complete the overnight.
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Staff & Provider Engagement

Managing Morale during Crisis: How Crocs & Coffee Cured COVID Concerns

Learn the tips and tools you need to successfully develop a morale committee across all continuums of healthcare.
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Managing Tradeoffs between Patient Experience and Clinical Quality

This session describes lessons learned from an Ohio State University research study* on how hospitals can balance the dual goals of Patient Experience and Clinical Quality.
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