Webinar
Showing 1–16 of 517 results
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Infrastructure & Governance3 Keys to Increasing Appointments in 2021
Hear recommended best practices and digital solutions to address all three of these areas to boost revenue while also improving patient engagement and outcomes.
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Innovation & Technology5 Things to Know About the Future of AI in Experience
Discover the transformative potential of Artificial Intelligence (AI) in healthcare. Join Qualtrics, a leader in experience management, as they explore the remarkable impact AI will have on healthcare. Gain valuable insights into how AI will impact patient care, streamline operations, and drive efficiency in healthcare through an ethical lens. Whether you are a healthcare professional,
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Infrastructure & Governance52 Weeks of Overmanaging Creates Success
Hear how a 36 hospital health care system, and specifically two hospitals, maintained the focus on patient experience through weekly meetings with key departments.
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Culture & LeadershipA Collaborative Approach to Rapidly Improve the Patient Experience
Learn about Allina Health’s work to improve the patient experience rapidly using QI skills, performance improvement tactics, and leadership accountability though a six-month improvement process, which has delivered solid results for patients.
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Culture & LeadershipA Culture of Inclusion and Teamwork Drives Patient Experience
Methodist Medical Group shares how the organization is improving patient satisfaction and team engagement measures through various approaches such as Employee Engagement Committee, Director of Virtual Care, Clinic Managers and Physicians.
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Infrastructure & Governance | Policy & MeasurementA Global Perspective on Experience Excellence: Examples from Around the World
Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of
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Innovation & TechnologyA More Human Way to Listen, Understand, and Improve
Join NRC Health and Hackensack Meridian Health in this webinar and learn how to make healthcare experiences more human for everyone. Liz Paskas, SVP, Chief Patient Experience & Performance Improvement Officer of Hackensack Meridian, will share how the organization is leveraging emerging technologies and modern techniques to create a more holistic picture of their patients,
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Culture & LeadershipA Patient and Family Experience Framework: Combining Lean & Person Centered Care
Learn how a culture transformed with measurable outcomes in decreased wait times, revised care processes, reduced complaints and program redesign with cost savings.
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Infrastructure & GovernanceA Roadmap to Driving Exceptional Experiences in Care
Learn how Vidant Medical Center’s Office of Patient and Family Experience (OPFE) developed and implemented a comprehensive roadmap to guide their journey to exceptional experiences.
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Patient Family & Community EngagementA Tale of Two Hospitals – How a New Hospital and a 107 Year Hospital Work Together to Cultivate Volunteers
Hear how two hospitals worked together to learn what support was needed from the perspective of their employees. They focused on collaboration, engagement and deployment of external recruitment efforts.
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Infrastructure & GovernanceA Team Approach to Improving Patient Throughput
Presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.
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Culture & Leadership | Staff & Provider EngagementA Toolbox for Work-Life Balance
Do you ever feel like you live at work? Do you have a difficult time getting in enough “ME Time” to balance work and life? In this webinar, we will consider some of our roadblocks that get in our way and identify techniques to support living a more balanced, fulfilled life. Utilizing the Fish! Philosophy
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Patient Family & Community EngagementAccess for All: Equality in Healthcare Services
Learn practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone.
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Achieving Diagnostic Excellence: Patients as Research Partners
Hear how Southern California Permanente Medical Group (SCPMG) partnered with Patient Advisors to develop interventions that address diagnostic errors.
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Culture & LeadershipAchieving Patient Experience Excellence through Cultural Transformation
MHHS needed to improve its patient experience by differentiating its cancer treatment services for breast, prostate, lung and colon cancer, increase the ratio of insured cancer patients, and position its services as number one for the treatment of routine cancers.
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Innovation & Technology
Adapt Quickly and Build Connections through Telehealth
Explore the challenges, opportunities, and best practices to enable strong communication and patient experience in the virtual healthcare space.
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