Achieving Diagnostic Excellence: Patients as Research Partners

Susie Becken | Patient Co-Chair Emerita, Kaiser Permanente Southern California, Regional Patient Advisory Council
Mimi Hugh, MA, MPH | Director, SCPMG Performance Assessment
Kerry Litman MD, CPPS | Physician Lead for Person and Family Centered Care, Kaiser Permanente Southern California & Southern California Permanente Medical Group

Although diagnostic errors are often due to unintended and avoidable communication failures, error reduction frequently focuses on the practitioner’s perspective with patients relegated to limited involvement. This webinar shares how Southern California Permanente Medical Group (SCPMG) partnered with Patient Advisors to develop interventions that address diagnostic errors.