A More Human Way to Listen, Understand, and Improve
Published September 12, 2024


Complimentary – Join NRC Health and Hackensack Meridian Health in this webinar and learn how to make healthcare experiences more human for everyone. Liz Paskas, SVP, Chief Patient Experience & Performance Improvement Officer of Hackensack Meridian, will share how the organization is leveraging emerging technologies and modern techniques to create a more holistic picture of their patients, consumers, and employees. Vinitha Ramnathan, Chief Product Officer of NRC Health, will discuss how NRC Health is supporting health systems in that journey by creating more natural ways to collect and make use of structured and unstructured feedback and delivering it in compassionate and accessible formats to enable greater human connection across the healthcare journey.
*PX Marketplace webinars are complimentary.
*This webinar does not offer patient experience continuing education credit (PXEs).
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