A More Human Way to Listen, Understand, and Improve
Join NRC Health and Hackensack Meridian Health in this webinar and learn how to make healthcare experiences more human for everyone. Liz Paskas, SVP, Chief Patient Experience & Performance Improvement Officer of Hackensack Meridian, will share how the organization is leveraging emerging technologies and modern techniques to create a more holistic picture of their patients, consumers, and employees. Vinitha Ramnathan, Chief Product Officer of NRC Health, will discuss how NRC Health is supporting health systems in that journey by creating more natural ways to collect and make use of structured and unstructured feedback and delivering it in compassionate and accessible formats to enable greater human connection across the healthcare journey.
*PX Marketplace webinars are complimentary.
*This webinar does not offer patient experience continuing education credit (PXEs).
Brought to you by:
Related content
-
Innovation & Technology | Quality & Clinical Excellence
Virtual Nursing: Improving Patient and Staff Experience
PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the
Learn more -
Innovation & Technology | Policy & Measurement
Implementing the Most Significant Change Methodology: Measuring the Impact of Practice-Based Research and Innovation (PBRI) through a Self-Narrative
This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals to identify and lead an innovative quality improvement project to bridge an evidence-to-practice gap that will lead to improved health care practice and patient experiences.
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more