A Global Perspective on Experience Excellence: Examples from Around the World
Published June 4, 2024


Join Vita Steina to learn more about her Fellow in Human Experience (FHX) project to explore and gather a collection of leading practices driving experience excellence globally. Vita’s project provided a comprehensive look at how organizations around the world are working to advance their experience work in a variety of critical ways. This collection of insights serves as a key resource for any organization looking to apply new strategies or thinking in experience improvement.
Speaker: Vita Steina | Patient Experience Expert, Advisor to Health Minister of Latvia, Chair of Latvian Patient Experience Association
This webinar will be presented in Latvian and translated live into English. Participants must join the meeting audio through your computer/device audio to listen to the English language interpretation. Translation provided by Laura Badune, Head of Patient Experience at Riga East University Hospital, Latvia.
*Please join us in celebrating Vita Steina’s final step in achieving the FHX designation. Click here to learn more about the Fellow in Human Experience.
Related content
-
Infrastructure & Governance | Patient Family & Community Engagement
PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
Published October 16, 2025
Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and secure vital leadership support. Learn about the PFAC Lunch and Learn series,
Learn more -
Policy & Measurement
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – February 2025
Published February 11, 2025

The topics we explore in this issue look deeper into how consumers understand and engage in healthcare. Highlights underscore major opportunities in three areas: improving how people make healthcare decisions, prioritizing shared decision-making in healthcare organizations, and strengthening support for caregivers as vital members of the healthcare system.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Published May 20, 2025

Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
Learn more