Case Study
Showing 17–32 of 76 results
-
Policy & Measurement
Changing Our Culture, One Moment at a Time
Improving patient experience by redefining service standards.
Learn more -
Innovation & Technology
Communication: Strategic Planning to Emotionally Engage Employees Using Social Media
Improving the employee communication strategy via social media
Learn more -
Infrastructure & Governance
Compassionate Caring Connections
Changing how staff and physicians communicate with patients and eachother.
Learn more -
Culture & Leadership
Connecting Revenue Cycle Enterprise-Wide to the Patient Experience
n our quest to find a solution to connect our operation to patient experience we implemented leadership rounds.
Learn more -
Innovation & Technology
Conversational AI and COVID-19
How our virtual assistant helped us meet the needs of our patients when they needed us the most
Learn more -
Staff & Provider Engagement
Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
Managing patient feedback effectively is a unique skill requiring specific competencies to resolve patient concerns. In this case study, a large integrated system in Canada developed a training program so staff could acquire the necessary competencies to master the art of responding to patients with compassion and empathy.
Learn more -
Culture & Leadership
Creating a More Diverse Pathway to the Future through Leadership Development
A. G. Rhodes, a premier nursing home providing services to the aging community since 1904, established a leadership development program to create a pipeline of future that fosters equity and inclusion throughout their communities leaders from underrepresented and ethnic groups. Learn more about the program and how they are fostering diversity and developing their staff
Learn more -
Innovation & Technology
Designing Technology Solutions to Improve the Patient Experience
Phoenix Children’s efforts to improve the patient experience.
Learn more -
Patient Family & Community Engagement
Embracing Co-Design: Engaging Patients and Families Related to the Cures Act
Northwell sought the voices of patients to co-design an updated patient portal in response to the Cures Act.
Learn more -
Policy & Measurement
Emmi® Programs Help Hospitals Scale Up to Drive Quality Care Transitions
Scaling quality care transitions.
Learn more -
Policy & Measurement
Engaged and Empowered Staff Fuel the Ambulatory Surgery Center Patient Experience
Working with a patient experience consultant, we learned how to see the patient’s journeys through their eyes.
Learn more -
Patient Family & Community Engagement
Enhancing Patient Experience through use of Empathetics® Program
Using empathy training to improve patient experience.
Learn more -
Patient Family & Community Engagement
Enhancing the Patient Experience for People with Disabilities through Diversity & Inclusion Practices
Incorporating patients with disabilities into the DEI practices.
Learn more -
Patient Family & Community Engagement
Enhancing the Patient Experience for People with Disabilities through Diversity and Inclusion Practices
Improving the patient experience for people with disabilities.
Learn more -
Quality & Clinical Excellence
Fostering Patients’ Confidence to Manage Their Care at Home
In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
Learn more -
Patient Family & Community Engagement
From Trauma to Transformation: Accident Victim Uses Her Experience to Improve Healthcare
When an accident took Nicole Rakowski from her administrative role at Hamilton Health Services to being a patient, she gained a unique perspective on patient experience and was inspired to make a difference.
Learn more