Patient Family & Community Engagement | Patient and Care Partners

Embracing Co-Design: Engaging Patients and Families Related to the Cures Act

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Northwell sought the voices of patients to co-design an updated patient portal in response to the Cures Act.

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Patient Family & Community Engagement

Aligning the Work of Patient Relations: The Value of an Operating Manual

In this case study from Yale New Haven Hospital System, learn how the creation of an Operating Manual for all Patient Relations Departments across their health system aids in setting expectations for staff in quality, safety and experience. Initial outcomes from the new manual include higher compliance rates in case documentation and greater clarity around
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Patient Family & Community Engagement

Improving Communication: Patient and Family Centered Rounds

Dr. Mikelle Key-Solle, Pediatric Hospitalist, covers five themes physicians should consider when interacting with caregivers of color and non-English-language-preferring families. These principles aim to improve communication during patient- and family-centered rounds at Duke Children’s Hospital and Health Center.
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