Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Published September 30, 2024
Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment to continuous quality improvement, reshaping the patient experience for individuals with Celiac disease or gluten sensitivities.
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Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
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