Enhancing Patient Experience through use of Empathetics® Program
![](https://theberylinstitute.org/wp-content/uploads/2022/11/112SutterHealth.jpg)
In 2018, SGMF decided to focus on provider communication as its major driver for improving results for “Would Recommend.” The original strategy was to focus on nine high-volume care centers with mid-level scores P50 or greater, as this would have led to an overall organizational score of P75, focusing on the providers with the lower scores in each high-volume center. However, we found that not enough of the selected care centers actively participated in improvement work, and some of the previously high-performing care centers did not maintain previous baseline scores.
Related content
-
Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
Learn more -
Patient Family & Community Engagement
Get to Know Me – Connecting Volunteers with Patients
Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
Learn more -
Patient Family & Community Engagement
Healing Forward: The Patient. The Provider. The Administrator.
In this PX Blog, I will address the patient experience from a patient’s perspective, mine! Having been diagnosed with cancer, I got empowered by taking charge of my diagnosis. Now thriving, I am living with purpose and passion. As an educator, published author, and patient advocate, my mission is to help others through their journey
Learn more