Enhancing Patient Experience through use of Empathetics® Program
Published January 4, 2021
In 2018, SGMF decided to focus on provider communication as its major driver for improving results for “Would Recommend.” The original strategy was to focus on nine high-volume care centers with mid-level scores P50 or greater, as this would have led to an overall organizational score of P75, focusing on the providers with the lower scores in each high-volume center. However, we found that not enough of the selected care centers actively participated in improvement work, and some of the previously high-performing care centers did not maintain previous baseline scores.
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- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Enhancing Patient Experience through use of Empathetics® Program
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