Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
Published August 14, 2023
Managing patient feedback effectively is a unique skill requiring specific competencies to resolve patient concerns. In this case study, a large integrated system in Canada developed a training program so staff could acquire the necessary competencies to master the art of responding to patients with compassion and empathy.
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- PX Connect Online Community
- Discounts on Learning Programs and Events
Creating a Feedback Culture: Building a Workforce that can Effectively Manage Patient Feedback
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