Designing Technology Solutions to Improve the Patient Experience
Published March 27, 2018
Due to the nature of ED and trauma centers, imaging plays a critical role in patient care and imaging exams can be a very scary procedure for young patients. Phoenix Children’s wanted to harness the potential of radiology to improve and ultimately transform patient care. Additionally, it wanted to improve the patient experience from not only an innovative technology and care solutions perspective but a patient anxiety one as well as they both play a critical role in improving imaging outcomes.
Related content
-
Innovation & Technology
Virtual Nurse Discharge: Improving Patient and Nurse Experience
Published November 12, 2025
This case study reviews the virtual discharge nurse (VDN) process and its impact on patient experience and nursing workflow as an exemplar of an effective telehealth innovation at a community hospital 23-bed Short Stay Unit (SSU). At the SSU, the daily turnover rate of more than 50% of the unit census challenged the nurses’ ability
Learn more -
Culture & Leadership | Innovation & Technology
Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Published April 11, 2024
Complimentary – Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity
Learn more -
Innovation & Technology
Experiences of using Electronic Medical Records among Patients from Ethnic Minority Backgrounds: A Rapid Review
Published November 13, 2024

This study explores the experiences of individuals from ethnic minority backgrounds using electronic medical records (EMRs) and identifies strategies to improve the inclusivity and usability of EMRs, aiming to reduce the digital divide in their access and use. A rapid review of the literature was conducted using Medline, Embase, and CINAHL databases to identify relevant
Learn more