Changing Our Culture, One Moment at a Time
Published June 29, 2018
Lenox Hill Hospital looked at their HCAHPS data, comments, complaints and conducted patient focus groups and learned that their patients were frustrated with our overall patient flow in regards to triage, admission and how they transitioned throughout the maternity service, among other issues. Read on to learn how they addressed organizational culture to improve.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events