Supporting your Experience Journey

Built upon research from the Institute and the collective knowledge of our community, we offer a variety of learning programs to sustain your organizational experience strategy and to develop skills and knowledge of team members at all levels.

For Organizations

Body of Knowledge (BOK) for your Learning Management System (LMS)

For organizations seeking a comprehensive training for the workforce in a critical area of patient experience through a Learning Management System.

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PX 101

For organizations that want to establish patient experience understanding for all employees.

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Introduction to Patient Experience

On-demand learning modules to educate your workforce and ignite their passion to improve the patient experience.

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For Individuals

Body of Knowledge (BOK) Certificates

For individuals ready to establish expertise and leadership in patient experience.

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Fellow in Human Experience (FHX)

For those seeking to distinguish themselves as leading practitioners in the field of patient and human experience

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Foundations of Volunteer Management

Designed for those new to volunteer management or those looking for ways to enhance a current program.

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Certified Patient Experience Professional (CPXP) Preparation

Intended for individuals preparing for designation intended for healthcare professionals or individuals with an interest in patient experience improvement.

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Certified Administrator of Volunteer Services (CAVS) Preparation

Intended for healthcare professionals or other individuals with an interest in volunteer leadership.

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