Educate, inspire and motivate your workforce today

Introduction to Patient Experience supports your staff and clinicians to better understand core concepts associated with patient experience. This ultimately increases your organization’s ability to improve experience for those giving and receiving care.

This on-demand learning program includes three modules:

  • What is Patient Experience?
  • The Ripple Effect of Patient Experience
  • Connecting to Your Purpose

Each module provides 20-30 minutes of storytelling, reflection and quick activities to keep your workforce engaged while learning core patient experience concepts.

Frequently Asked Questions

Access Included with Organizational Membership

FTEs Learners Per Year*
Up to 5,000


5001 – 10,000


10,001 – 25,000


25,000 +



For additional questions, contact the Institute at 1.866.488.2379 or send an email to