Introduction to Patient Experience supports your staff and clinicians to better understand core concepts associated with patient experience. This ultimately increases your organization’s ability to improve experience for those giving and receiving care.

This learning program includes three modules:

• What is Patient Experience?
• The Ripple Effect of Patient Experience
• Connecting to Your Purpose

Each module provides 20-30 minutes of storytelling, reflection and quick activities to keep your workforce engaged while learning core patient experience concepts.