Body of Knowledge Certificates

BOK certificate programs are for individuals ready to establish expertise and leadership in patient experience.

Obtaining a certificate provides in-depth knowledge of the essential concepts and practices central to patient experience. A certificate demonstrates a commitment to understanding and excelling in your profession. 

Fellow in Human Experience (FHX)

Distinguish yourself as a leading practitioner in the field of patient and human experience.

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Certificate of Patient Experience Leadership

For those ready to cultivate a deeper knowledge of patient experience concepts, practices and leadership skills

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Certificate of Patient Advocacy

For those seeking key knowledge and skills necessary to succeed in the field of healthcare patient advocacy

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Certificate in Volunteer Management

For those ready to expand their leadership skills as a volunteer professional.

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Certificate vs. Certification

A certificate confirms that you completed a specific course or program of study (a sequence of courses). Certificates are usually awarded by educational institutions, and they are used to demonstrate knowledge and skills in a particular subject area.

In comparison, certification is a process by which you verify that you have the required skills, knowledge and ability to perform a specific job. It involves meeting specific requirements, such as completing a certain amount of education or training, passing an exam, and meeting ongoing continuing education requirements.

For additional questions, contact the Institute at 1.866.488.2379 or send an email to pxlearning@theberylinstitute.org.

Frequently Asked Questions