Body of Knowledge Certificates

BOK certificate programs are for individuals ready to establish expertise and leadership in patient experience.

Obtaining a certificate provides in-depth knowledge of the essential concepts and practices central to patient experience. A certificate demonstrates a commitment to understanding and excelling in your profession. 

Frequently Asked Questions

Certificate of Patient Experience Leadership

For those ready to cultivate a deeper knowledge of patient experience concepts, practices and leadership skills

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Certificate of Patient Advocacy

For those seeking key knowledge and skills necessary to succeed in the field of healthcare patient advocacy

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For additional questions, contact the Institute at 1.866.488.2379 or send an email to