We invite members of The Beryl Institute to join the Volunteer Professionals special interest community in order to receive volunteer professional newsletters, notification of upcoming volunteer professional-related events and to gain access to the Volunteer Professionals Community discussion boards in PX Connect.
We have created a dedicated resource page containing ideas, suggestions and themes to support your efforts in celebrating your healthcare volunteers. It will be a time to honor and thank volunteers for their commitment to patient care and their compassion toward patients, staff and the community.
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The Volunteer Professionals Council is a group of individuals committed to engaging with one another, sharing ideas and expanding the engagement of individuals leading healthcare volunteer programs in The Beryl Institute Community.
View the CouncilFor those ready to expand their leadership skills as a volunteer professional.
This paper highlights perspectives from both volunteer leadership and the volunteers themselves on the value and means in which volunteers are recruited, developed and strategically deployed.
This paper provides an overview of the volunteer role and engages the voices of volunteer leaders on how their volunteers are making an impact on patient experience in their organizations as well as identifying common themes in the work taking place.
As volunteer managers face increasing demand for flexible service opportunities, engagement of corporate/employee groups, and internal employee service programs, connect with colleagues to learn how they are addressing these short term volunteer requests, creating sustainable opportunities for their organizations and patients.
Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics. These are usually intended to be short-term experiences directly 1-1 with a preceptor. It is observation-only, which is different from traditional volunteer programs where students would perform tasks independently.
Improving the patient experience has always been a primary reason for volunteers to serve in healthcare settings. Working in partnership with PX can and should be seamless since we share the same end goal. The collaboration between PX and Volunteer Engagement can often lead to solutions for patients and families when challenges arise. Special Interest
During the connection call, we will delve into the fundamental principles of crafting a strategic plan for a hospital volunteer services department. The discussion will focus on sharing essential insights and guidelines to ensure a comprehensive and effective approach to managing and enhancing volunteer programs within the healthcare setting. Connection Calls are a member benefit.
Welcoming young people to our organizations as Junior Volunteers not only provides them with valuable experience but also supports Workforce Development in our ever-changing and competitive world of healthcare. Join us to learn more about setting up and maintaining a robust Junior Volunteer program. Connection Calls are a member benefit. Connection Calls do not provide
We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
Recruitment and Onboarding were often top of mind pre-COVID but are even more so now! Listen to volunteer management leaders to discuss and share best practices including virtual versus in-person.
Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and quality. For safety and quality, the key performance indicator for 2023 was
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Volunteers do a lot to improve services for our patients but in the past patient experience and volunteer teams have worked independently. This webinar will discuss the importance of building stronger relationships between these two teams and showcase how Sharp Grossmont Hospital documents and quantifies volunteer activities. Learning Objectives – Identify how volunteer programs can
Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to
Moderator: Terri Ipsen, CPXP | Director, Content, The Beryl Institute | Editorial Coordinator, Patient Experience Journal Panelists: Roseanna Galindo, ECBA, CAVS | Former Director of Volunteer & Guest Services at Enloe Medical Center | Currently Research Affiliate/Lecturer, California State University Chico/College of Communication Seth Hinrichsen, Volunteer, Utah Valley Hospital Erica Luciano, Program Manager, UChicago Medicine
Marisha DiCarlo, PhD, MPH | Vice President, Community Engagement, Advocacy and Health, Arkansas Children’s Erica Phillips, MA, CFRE, CAVS | Executive Director, Volunteer Engagement, Arkansas Children’s Through Arkansas Children’s Hospital’s (ACH) 2022 Community Health Needs Assessment (CHNA), implementation strategies were identified to prioritize and plan for evidence-based solutions to address top health needs for children
Alex Seblatnigg, Director of Volunteer Services and Internal Engagement at Shepherd Center—a leading rehabilitation facility specializing in spinal cord and acquired brain injuries—shares the inspiring stories of former patients who return as volunteers after discharge. Tune in as she highlights the unique value these volunteers bring to the patient experience and how they seamlessly integrate
Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies
Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic’s silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how
Data literacy has become an increasingly important skill for healthcare experience leaders. This also applies to telling the volunteer story. In this learning bite, learn how to become an effective data storyteller who can articulate the impact of volunteers in a way that drives meaningful action.
Tricia Spence, Manager of Volunteer Services at St. Jude Children’s Research Hospital, shares the details of the hospital’s volunteer respite care program, Helping Hands, and the benefits it has had on the patient and family care partner experience experience.
Prince Taylor, Deputy Director, VA Center for Development and Civic Engagement, discusses loneliness and its negative impact on our health and how social prescribing can change provide non-medical intervention and positively effect patient outcomes.
Doug Della Pietra, M.Div., CPXP, Manager, Volunteer and Guest Services at Rochester General Hospital, shares ways to better align volunteers and the volunteer program with an organization’s efforts to improve the patient, family, resident and client experiences.
Ann Hagensen, RN, Project Manager, Patient Relations & Service and Kathy Leicester, Patient and Family Volunteer, Virginia Mason Medical Center, share three components of wisdom regarding equal partnerships with patients and families.
