Infrastructure & Governance | Volunteer Professionals

Volunteer contributions in the emergency department: A scoping review

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Pitching Your Experience Strategy to the C-Suite

You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
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Infrastructure & Governance

Rebuilding Trust to Ensure Sustainability: One CAH’s Remarkable Transformation

On the Road with Phillips County Health Systems – August 2019 by Tiffany Christensen, CPXP When The Beryl Institute Team goes On the Road, some trips include more “road” than others. Getting to Phillipsburg, Kansas required 3 planes, a rental car and a long drive through miles of farm country. Getting the opportunity to learn
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Part of the team: Effecting change and sharing power in healthcare settings

In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
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