Volunteer contributions in the emergency department: A scoping review
Published November 13, 2019
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Infrastructure & Governance
Part of the team: Effecting change and sharing power in healthcare settings
Published April 27, 2023
In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
Published September 24, 2025
We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our peers about their partnerships and experience working with patient experience and how
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Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Published June 21, 2022
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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