Get to Know Me – Connecting Volunteers with Patients
Published February 5, 2024


Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
Published October 23, 2025
Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This approach helps staff connect to their sense of empathy during emotionally charged
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
Building Representative PFACs: From Formation to Sustainment
Published May 12, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies
Learn more -
Patient Family & Community Engagement
Partnering for Safety: Engaging Patients and Families in Safety Practices
Published April 23, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,
Learn more