Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
Published June 26, 2019
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Environment & Hospitality
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On the Road at Cook Children’s Health Care System – October 2023 by Rikki Chadwick We have reinvigorated our “On the Road” series with a visit to Cook Children’s Health Care System based in Fort Worth, Texas. Knowing every child’s life is sacred, Cook Children’s Promise is to improve the well-being of every child in
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Environment & Hospitality | Infrastructure & Governance
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
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It’s easy to fall into a routine in Volunteer Services. But what if you could get free help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top of your game. Alex Seblatnigg, CAVS, CPXP | Director of Volunteer Services
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Environment & Hospitality | Patient Family & Community Engagement
Elevating the Emergency Department Experience: The Impact of Experience Ambassadors
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By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
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