Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023

The latest release of PX Pulse points to affordability and access to hospitals and treatments as important issues to consumers. While consumer perception of quality and overall experience remain constant from last quarter, experience in receiving an appointment, especially for urgent care, is falling short of expectations.