Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
Published June 26, 2019
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Environment & Hospitality
Can You Provide an Improved Experience for Patients by Creating a More Interactive Exam Room?
Published February 17, 2025

A recent study at Penn State College of Medicine examined the impact of interactive educational posters in exam rooms. The study also explored incorporating QR codes into these posters to disseminate information, offering a modern alternative to traditional pamphlets. This approach not only enhanced patient engagement but also provides valuable insights for future research and
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Environment & Hospitality
What Makes a Hospital Gown Functional? A Comparative Case Study of Effective Patient-Centered Design Practices in Four (n=4) Hospital Gowns
Published April 30, 2025
A hospital gown is essentially a patient uniform. Yet, the typical “tie in the back” hospital gown, standard garb for routine medical procedure, can have great influence over key intervention factors like receptiveness to treatment and patient self-esteem. Thus, the goals of this study are two-fold: 1) To understand patient perceptions of the standard hospital
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Environment & Hospitality | Patient Family & Community Engagement | Quality & Clinical Excellence
Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients
Published December 8, 2022
Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of
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