Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?
Published June 26, 2019
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If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better
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