Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

Comfort in the Chaos: Volunteer Innovation in the Emergency Department

Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores from 45% to 70% in three months. Attendees will gain insight into building volunteer-driven programs that