National Volunteer Services Benchmarking Data Dashboard

The National Volunteer Services Benchmarking Data Dashboard offers one of the most comprehensive views of volunteer programs across healthcare organizations. Drawing on insights from leaders and professionals across the field, the dashboard provides a broad perspective on how volunteer programs are structured, staffed, and supported within today’s healthcare environment.

What distinguishes this dashboard is its interactive design, allowing users to filter and explore data based on their organization type, program characteristics, and areas of interest. Developed specifically for our community, it serves as a valuable resource for benchmarking, strategic planning, and informed decision-making.

The dashboard explores key areas including organizational demographics, department structure and staffing, volunteer management models, and recruitment strategies. It also examines staff and team development, approaches to program evaluation, and how leaders are navigating change within an increasingly complex healthcare landscape. A dedicated focus on hospice services recognizes the unique role and considerations within this specialized area of care.

This dashboard is available to members. If you’re interested in becoming a member, please visit our membership page.

For additional questions about this project, please contact brittany.lax@theberylinstitute.org.

Access the Data Dashboard

"The National Volunteer Services Benchmarking dashboard represents a significant milestone in healthcare, offering the first comprehensive look at how volunteer programs are structured, supported, and evolving across more than 200 organizations. I deeply appreciate Samaritan and The Beryl Institute’s commitment to intentionally including hospice volunteer programs as they are very different from traditional hospital-based programs and have historically been underrepresented in national data conversations. This survey helps validate hospice volunteer services as an essential and strategic part of compassionate healthcare delivery — not simply a regulatory requirement." -Barbara Rutherford, Kaiser Permanente Care at Home

"The Beryl Healthcare Volunteer Professionals National Benchmarking Survey has been an invaluable resource for our pediatric volunteer program. Its national data helps us better understand trends, validate the impact of volunteer services, and advocate for the resources needed to support patients, families, staff, and volunteers. The survey provides meaningful insight that strengthens our planning, supports best practices, and helps ensure our program continues to grow in ways that meet the unique needs of a children’s hospital." -Maryellen Brady, Stanford Children's

This report brought to you with the support of Samaritan