Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
Published August 5, 2020
Related content
-
Patient Family & Community Engagement
“Psychosocial Dimensions of Living with Hep B: Notes from the Field The Lived Experience of a Mother Raising a Daughter with Hepatitis B”
Published August 8, 2025
What follows is based on the interweaving of three points of view each of which contributes to an understanding of the experience of living with Hepatitis B: (i) as the mother of a daughter who was diagnosed with HBV at 5 months and who still, at age 22, carries traces of the surface antigen in
Learn more -
Patient Family & Community Engagement
Beyond a Seat at the Table: Building the Infrastructure for True Patient and Family Partnership
Published February 25, 2026
Darcel Jackson, Manager, Patient and Family Centered Care Paige Warner, PFA Engagement Specialist Children’s National Hospital For years, patient and family engagement in healthcare has been framed as offering “a seat at the table.” While well-intended, that language often limits partnership to presence rather than influence. Our experience taught us that families don’t need a
Learn more -
Patient Family & Community Engagement
Accelerating Patient Connections: Transforming Experience with the F.A.S.T. Method
Published October 12, 2025
Marian Regional Medical Center transformed its emergency department experience using the F.A.S.T. Method—an empathetic communication framework focused on human connection. The F.A.S.T. Method stands for Focus, Acknowledge, Share, and Transfer, which are the critical components designed to enhance patient interaction and satisfaction. Focusing on the patient’s needs from the moment they arrive helps in establishing
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic