Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
Join this webinar to explore practical strategies for breaking down silos and strengthening trust to recruit, retain, and reignite volunteer engagement. This presentation will guide you through the TRUST framework – Truth, Reliability, Understanding, Synergy, and lead to Thriving – a powerful approach to reignite volunteer passion, strengthen collaboration, and improve retention. Together, these elements lay the foundation for a culture where volunteers, community members, and team members feel genuinely valued, consistently supported, and inspired to contribute in meaningful ways.
Speaker: Kelly Novak, MS, CAVS | Community Relations & Volunteer Manager, TidalHealth
Learning Objectives:
-Identify and dismantle “SILOs” and apply the TRUST framework to build stronger, more connected volunteer and community relationships.
-Create a culture where trust serves as a foundation that encourages individuals to step outside their comfort zones and contribute to shared goals.
-Develop practical strategies to build bridges that foster collaboration and break down barriers between departments, teams, and community partners.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
No Time to be Timid: Making the Financial Case for PX professionals
Published September 21, 2025
J.R. Labbe, CEC Co-Founder, CCO, Executive Coach CSE Leadership, LLC Nicole Kirchhoffer DNP, MS, RN, CEN, CPXP, FPCC, NEA-BC Patient Experience Officer / Assistant Vice President Maimonides Medical Center Lara Burnside, MHA, CEC Co-Founder, CXO, Executive Coach CSE Leadership A July 2025 article by Kristin Kuchno, published by Becker’s Hospital Review, targets Chief Experience Officers as being
Learn more -
Staff & Provider Engagement
Transforming Patient Comfort with the Help of Volunteers: A Collaborative Initiative in the ED Hold
Published October 2, 2025

Tampa General Hospital’s volunteer-led comfort protocol in the ED Hold offers small, personalized touches—like aromatherapy and ear plugs—that have created a calmer care environment, improved care experiences, and boosted patient satisfaction.
Learn more -
Staff & Provider Engagement
Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience
Published November 12, 2025
Patient experience work can be viewed by some physicians as outside their scope of practice and therefore the responsibility of non-medical providers. Assumptions may also be made by providers about what patient experience work is and is not. These myths can make it difficult to pursue meaningful patient experience related work that is in fact
Learn more