Webinar
Showing 289–304 of 510 results
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Staff & Provider EngagementNo Time to Care: Empowering Caregivers to Transform the Patient Experience
Learn what motivates staff and then provide fun and creative programs, as well as the knowledge and skill set to ensure a positive patient experience as well as create the ultimate working environment.
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Culture & LeadershipNorthwell Health: Establishing a Culture of C.A.R.E.
Hear about a journey to create a culture of C.A.R.E. framework and our educational training program across an organization of 21 hospitals, 450 physician practices, and 61,000 employees.
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Patient Family & Community EngagementNotasAbiertas Para Todos – OpenNotes Patient Navigation Program
Learn about Mount Sinai Health System’s Spanish-Language Preferred OpenNotes Patient Navigation Program.
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Patient Family & Community EngagementNSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Learn how NSW Health is working with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work.
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Infrastructure & GovernanceONE Experience: A System Approach to Keeping Patients First Always
Be introduced to the ONE Experience model and how it keeps Patients First, Always. Learn four key tactics that enhance the patient experience in care locations from inpatient to ambulatory and pediatrics to long term care.
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Innovation & TechnologyOpenNotes: The Power of Knowing
Learn about the OpenNotes movement and how your health system can participate, and hear from a doctor and a patient about their personal experiences with notes and transparency.
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Patient Family & Community EngagementOperationalizing Your PFAC: 7 Steps to Sustainability
Leave this training with a clear understanding of the necessary steps for establishing effective partnerships and for becoming a top PFE-performer among healthcare organizations.
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Innovation & TechnologyOptimizing Post-Discharge Outreach: Ensuring Safe Discharges through a Patient-Centered Technology
Explore challenges related to the discharge process, key strategies in implementing new technology into nurse’s workflows, successes in engaging stakeholders, their PDSA iterations and positive results realized.
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Environment & HospitalityOptimizing the Patient Experience: Music and Nature at the Bedside
Learn the benefits of adding music and nature to not only improve experience but also reduce stress, minimize delirium, minimize the negative impact of unavoidable noise, improve restfulness and sleep and improve staff and patient satisfaction.
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Staff & Provider EngagementOvercoming Caregiver Burnout: Improving the Patient Experience
Learn how to provide collaborative and fun working environment, thus decreasing caregiver burnout and improving colleague engagement.
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Staff & Provider EngagementOverheard: What We Say, What We Mean, and What Patients Hear
Analyze various forms of communications, including body language, print materials, signage, and the spoken word, and identify ways to align impact and intentions to communicate more effectively in their practice.
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Culture & Leadership | Infrastructure & Governance | Staff & Provider EngagementOwnership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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Patient Family & Community EngagementParents’ Fears When Their Child is the Patient
Learn about the impact of fear on patient outcomes and experience. We also explore parent’s greatest fears and how caregivers can best alleviate those fear
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Patient Family & Community EngagementPartnering for Improvement
Provide Patient and Family Advisors the skills and tools needed to be an effective improvement team member. Including the patient voice is important when initiating new processes, design, and policies as well as when making improvements.
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Patient Family & Community EngagementPartnering with Patients and Families to Improve Outcomes
Hear about University Hospitals’ Patient and Family Engagement program, and how UH works with their 175 patient family partners (PFPs) to improve outcomes in safety, quality and experience.
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Partnering with Risk Management
Explore possible expanding volunteer roles in healthcare, identify the risks associated with the expanding volunteer role and describe the value of working together through a different lens.
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