Webinar
Showing 289–304 of 517 results
-
Infrastructure & GovernanceMulti-prong Intervention to Improve Patient Engagement at a Hospital
What does a patient experience looks and feels like when designed from the perspective of companies that are world class in customer experience?
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementMy Life, My Story: Putting the Person Above the Problem
Explore a MLMS project focused on Veterans with spinal cord injuries with a brief overview of various forms of life-story work, such as narrative medicine, dignity therapy, and narrative therapy.
Learn more -
Culture & Leadership | Patient Family & Community EngagementNew Ways to Care
This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
Learn more -
Staff & Provider EngagementNine Spiritual Principles for Patient Experience
Real-world applications of Nine Spiritual Principles will remind attendees of the call and passion for why they got into the healing field in the first place.
Learn more -
Staff & Provider EngagementNo Time to Care: Empowering Caregivers to Transform the Patient Experience
Learn what motivates staff and then provide fun and creative programs, as well as the knowledge and skill set to ensure a positive patient experience as well as create the ultimate working environment.
Learn more -
Culture & Leadership | Staff & Provider EngagementNonviolent Communication to Improve the Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying
Learn more -
Culture & LeadershipNorthwell Health: Establishing a Culture of C.A.R.E.
Hear about a journey to create a culture of C.A.R.E. framework and our educational training program across an organization of 21 hospitals, 450 physician practices, and 61,000 employees.
Learn more -
Patient Family & Community EngagementNotasAbiertas Para Todos – OpenNotes Patient Navigation Program
Learn about Mount Sinai Health System’s Spanish-Language Preferred OpenNotes Patient Navigation Program.
Learn more -
Patient Family & Community EngagementNSW Health Guide to Action – Elevating the Human Experience for Patients, Families, Carers and Caregivers
Learn how NSW Health is working with people (patients, carers, families & communities) and CEC staff to promote and embed a fundamentally different approach to how we partner and where we focus our improvement work.
Learn more -
Infrastructure & GovernanceONE Experience: A System Approach to Keeping Patients First Always
Be introduced to the ONE Experience model and how it keeps Patients First, Always. Learn four key tactics that enhance the patient experience in care locations from inpatient to ambulatory and pediatrics to long term care.
Learn more -
Innovation & TechnologyOpenNotes: The Power of Knowing
Learn about the OpenNotes movement and how your health system can participate, and hear from a doctor and a patient about their personal experiences with notes and transparency.
Learn more -
Patient Family & Community EngagementOperationalizing Your PFAC: 7 Steps to Sustainability
Leave this training with a clear understanding of the necessary steps for establishing effective partnerships and for becoming a top PFE-performer among healthcare organizations.
Learn more -
Innovation & TechnologyOptimizing Post-Discharge Outreach: Ensuring Safe Discharges through a Patient-Centered Technology
Explore challenges related to the discharge process, key strategies in implementing new technology into nurse’s workflows, successes in engaging stakeholders, their PDSA iterations and positive results realized.
Learn more -
Environment & HospitalityOptimizing the Patient Experience: Music and Nature at the Bedside
Learn the benefits of adding music and nature to not only improve experience but also reduce stress, minimize delirium, minimize the negative impact of unavoidable noise, improve restfulness and sleep and improve staff and patient satisfaction.
Learn more -
Staff & Provider EngagementOvercoming Caregiver Burnout: Improving the Patient Experience
Learn how to provide collaborative and fun working environment, thus decreasing caregiver burnout and improving colleague engagement.
Learn more -
Staff & Provider EngagementOverheard: What We Say, What We Mean, and What Patients Hear
Analyze various forms of communications, including body language, print materials, signage, and the spoken word, and identify ways to align impact and intentions to communicate more effectively in their practice.
Learn more
