Partnering for Improvement

Kathy Denton, Ph.D., Associate Director Patient Experience, MD Anderson Cancer Center
Barbara Shelton, MS, Quality Improvement Education Consultant, MD Anderson Cancer Center

Partnering for Improvement is an education session that provides Patient and Family Advisors the skills and tools needed to be an effective improvement team member. Including the patient voice is important when initiating new processes, design, and policies as well as when making improvements. This session includes the educational components included in our Patient and Family Advisor education. To be a successful team member, this session provides our Advisors an understanding of the relationship between safety, quality, and patient experience. It educates advisors on the stages of team development and keys to good team member communication skills, and it reviews the key improvement tools used in most improvement projects.