Case Study

Showing 65–80 of 80 results

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  Innovation & Technology

  QR Codes in the ED: A Digital Tool for Improving Experience

  Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to

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  Environment & Hospitality | Patient Family & Community Engagement

  Reimagining the Non-Clinical Patient and Family Environment

  So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new

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  Policy & Measurement

  Responding to the COVID Pandemic: Developing the “COVID-19 Safe” program to reduce the risk of transmission & increase patient and staff safety

  Supporting healthcare organization in their efforts to cope with the pandemic.

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  Infrastructure & Governance

  Springfield Healthy Homes Asthma Program (SHHAP)

  The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma.

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  Culture & Leadership | Staff & Provider Engagement

  Sustaining a Patient Experience Framework via Huddle Communications

  Unfreeze, change, refreeze: Three steps to transforming organizational culture. Northwell shares their journey of unwinding old patterns, establishing sustainable new models, and creating new habits that led to a remarkable cultural shift that reignited passion in their workforce. In this case study, interdisciplinary huddles were key to reconnecting professionals to their purpose, fostering peer-to-peer conversations

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  Environment & Hospitality

  The Art of the E-Visit – One Provider’s Journey into Exploring and Defining

  Creating meaningful connections after a traumatic healthcare experience.

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  Staff & Provider Engagement

  The Gumby Award: Maintaining a positive healthcare workforce culture in pandemic times and beyond

  Tampa General Hospital got creative when they saw the stress and burnout of employees brought on by COVID–19. To recognize their healthcare heroes who worked through these challenging times, they invented an award that honored teams demonstrating resiliency, flexibility and world–class care. For three years now, TGH’s Gumby Award program has exemplified the importance of

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  Culture & Leadership

  The Loving Spirit of Leadership: Sustaining the Well-being of Staff Through COVID-19

  Discover how caring for the health and well-being of your staff can lead to improved relationships and sustained resilience. This case study is a testament to the power of “love” from leadership in caring for their team members. When caring for others becomes organic in organizational culture, positive outcomes result for patients and families.

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  Culture & Leadership

  The Power of Responsiveness: Impacting Patients’ Perception of Frequency of Nursing Care through a United Team of Caregivers

  Through the power of employee engagement and recognition, we can encourage staff to be part of the solution that drives change toward improving the patient experience.

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  Culture & Leadership

  Turning Feedback into Action: A Lesson in Improving and Sustaining Excellence in Veteran Care and Service

  Utilizing point of care feedback software to advance improvement efforts.

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  Patient Family & Community Engagement

  Understanding Patient Engagement in Patient Safety Using a Qualitative Approach: Creation of a 5-Facet Framework

  A qualitative approach to understanding patient perspectives about being engaged in patient safety at the clinical level.

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  Policy & Measurement

  Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

  Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing

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  Innovation & Technology

  Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays

  Using text messaging to keep families informed of their loved-one’s condition and care.

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  Innovation & Technology

  Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability

  Addressing negative patient feedback in real-time.

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  Patient Family & Community Engagement

  When I Play, We Heal

  Introducing play therapy for pediatric inpatients and their families.

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  Culture & Leadership

  Zeroing-in on Health Literacy: How Enhanced Explanations and Improved Comprehension Can Reduce Patient Anxiety and Fear

  Providig clearer explanation of diagnosis and treatment reduces patient fear and anxiety.

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