Case Study

Showing 65–80 of 81 results

Culture & Leadership

PX Champions: Improving our Impact by Broadening our Reach

How can we ingrain patient experience into our organization’s culture? This is the question our team pondered as we developed the 2024 strategy for our medical group. At that time, patient experience (PX) was something teams focused on, but mostly when scores were low. It was our goal for PX to be a foundation from
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Innovation & Technology

QR Codes in the ED: A Digital Tool for Improving Experience

Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to
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Environment & Hospitality | Patient Family & Community Engagement

Reimagining the Non-Clinical Patient and Family Environment

So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new
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Policy & Measurement

Responding to the COVID Pandemic: Developing the “COVID-19 Safe” program to reduce the risk of transmission & increase patient and staff safety

Supporting healthcare organization in their efforts to cope with the pandemic.
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Infrastructure & Governance

Springfield Healthy Homes Asthma Program (SHHAP)

The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma.
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Culture & Leadership | Staff & Provider Engagement

Sustaining a Patient Experience Framework via Huddle Communications

Unfreeze, change, refreeze: Three steps to transforming organizational culture. Northwell shares their journey of unwinding old patterns, establishing sustainable new models, and creating new habits that led to a remarkable cultural shift that reignited passion in their workforce. In this case study, interdisciplinary huddles were key to reconnecting professionals to their purpose, fostering peer-to-peer conversations
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Environment & Hospitality

The Art of the E-Visit – One Provider’s Journey into Exploring and Defining

Creating meaningful connections after a traumatic healthcare experience.
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Staff & Provider Engagement

The Gumby Award: Maintaining a positive healthcare workforce culture in pandemic times and beyond

Tampa General Hospital got creative when they saw the stress and burnout of employees brought on by COVID–19. To recognize their healthcare heroes who worked through these challenging times, they invented an award that honored teams demonstrating resiliency, flexibility and world–class care. For three years now, TGH’s Gumby Award program has exemplified the importance of
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Culture & Leadership

The Loving Spirit of Leadership: Sustaining the Well-being of Staff Through COVID-19

Discover how caring for the health and well-being of your staff can lead to improved relationships and sustained resilience. This case study is a testament to the power of “love” from leadership in caring for their team members. When caring for others becomes organic in organizational culture, positive outcomes result for patients and families.
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Culture & Leadership

The Power of Responsiveness: Impacting Patients’ Perception of Frequency of Nursing Care through a United Team of Caregivers

Through the power of employee engagement and recognition, we can encourage staff to be part of the solution that drives change toward improving the patient experience.
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Culture & Leadership

Turning Feedback into Action: A Lesson in Improving and Sustaining Excellence in Veteran Care and Service

Utilizing point of care feedback software to advance improvement efforts.
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Patient Family & Community Engagement

Understanding Patient Engagement in Patient Safety Using a Qualitative Approach: Creation of a 5-Facet Framework

A qualitative approach to understanding patient perspectives about being engaged in patient safety at the clinical level.
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Policy & Measurement

Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations

Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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Innovation & Technology

Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays

Using text messaging to keep families informed of their loved-one’s condition and care.
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Innovation & Technology

Using Real-Time Surveys to Deliver Exceptional Patient Experiences with High Reliability

Addressing negative patient feedback in real-time.
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Patient Family & Community Engagement

When I Play, We Heal

Introducing play therapy for pediatric inpatients and their families.
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