The Art of the E-Visit – One Provider’s Journey into Exploring and Defining
Published August 27, 2020
This case study provides a description of programming options developed to respond to a public health crisis. Specific interventions are identified along with preliminary outcomes. It also discusses the disruption of human connection and patient isolation during the COVID-19 pandemic.
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Environment & Hospitality
Volunteer Services and Patient Experience: Two Halves of the Same Goal
Published May 8, 2024
Improving the patient experience has always been a primary reason for volunteers to serve in healthcare settings. Working in partnership with PX can and should be seamless since we share the same end goal. The collaboration between PX and Volunteer Engagement can often lead to solutions for patients and families when challenges arise. Special Interest
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Environment & Hospitality
Elevating the Imaging Experience Through Music
Published July 12, 2026
Learn how MD Anderson Cancer Center partnered with patients, staff, and music therapy experts to reduce “scanxiety” in imaging settings. This Learning Bite explores how thoughtfully prescribed music can create a calmer environment, improve the patient experience, and contribute to measurable gains in satisfaction.
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Environment & Hospitality
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023
Published May 24, 2023

The latest release of PX Pulse points to affordability and access to hospitals and treatments as important issues to consumers. While consumer perception of quality and overall experience remain constant from last quarter, experience in receiving an appointment, especially for urgent care, is falling short of expectations.
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