The Art of the E-Visit – One Provider’s Journey into Exploring and Defining
Published August 27, 2020
This case study provides a description of programming options developed to respond to a public health crisis. Specific interventions are identified along with preliminary outcomes. It also discusses the disruption of human connection and patient isolation during the COVID-19 pandemic.
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Environment & Hospitality
The Dignity Paradox in Patient Experience
Published February 21, 2026

Lisa Groon Manager of Quality & Patient Experience, TEDx Speaker Sanford Health “Looks like they’re ready for you, Mom.” It was the first clinic appointment I attended with my mom after her diagnosis. Before that, she had always been the one taking me to appointments, helping me answer questions, and keeping track of details. Now,
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Environment & Hospitality | Patient Family & Community Engagement
Where are my things? An Introduction & Application Tutorial
Published March 28, 2024

Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization to address
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Environment & Hospitality
Evaluating a Co-designed Patient-Facing Digital Hub for Enhancing Patient Engagement in Research (PER)
Published March 4, 2025

This report highlights a shift from patients as research participants to active partners. Learn how, through a co-design approach, Sunnybrook Health Sciences Centre developed a website to support patient engagement in research, with feedback shaping its usability and accessibility. Patient partners reported a positive experience, feeling heard and appreciated in this co-designed initiative.
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