Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays
Based on two different analyses conducted on different units at different points in time, Houston Methodist Hospital found that every HCAHPS domain is significantly improved when patients’ family members and loved ones receive daily text updates during the patient’s inpatientstay, when compared to patients whose loved ones did not receive text messages duringtheir inpatient care.
Related content
-
Innovation & Technology | Quality & Clinical Excellence
MyStay – Development of nurse-facilitated condition-specific multimedia resources to facilitate patient participation in postoperative care
Learn more -
Innovation & Technology
Discover How Technology Can Add Value to Patient Experience
No real-time feedback? Lagging indicators? Cumbersome solutions? If these challenges sound similar to the ones you face in your hospital to learn about your patients’ experiences of care, this learning bite will introduce you to ways technology can help. Discover how using the right solution can streamline your patient data collection, more efficiently assess their
Learn more -
Innovation & Technology
QR Codes in the ED: A Digital Tool for Improving Experience
Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to
Learn more