Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays
Published June 6, 2022
Based on two different analyses conducted on different units at different points in time, Houston Methodist Hospital found that every HCAHPS domain is significantly improved when patients’ family members and loved ones receive daily text updates during the patient’s inpatientstay, when compared to patients whose loved ones did not receive text messages duringtheir inpatient care.
Related content
-
Innovation & Technology | Quality & Clinical Excellence
Virtual Nursing: Improving Patient and Staff Experience
Published July 11, 2024
Complimentary – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created
Learn more -
Innovation & Technology | Patient Family & Community Engagement | Policy & Measurement
When Feedback Gets Real: Turning Insights into Action
Published July 21, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability,
Learn more -
Innovation & Technology
Curiosity & Connection: A Generational Approach to Patient Care
Published October 16, 2024
In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Using Innovative Text Messaging to Keep Families and Loved Ones Informed During Inpatient Stays
$275.00
ACCESS NOW