Understanding Patient Engagement in Patient Safety Using a Qualitative Approach: Creation of a 5-Facet Framework

In recognition of the value the World Health Organization and other organizations have placed on the role of the client and family in promoting healthcare safety, and given the limited (evidence-informed) depth of our current understanding of what this means from a patient- and family-centred approach and how it should most realistically be operationalized, the team undertook a multi-phased study to examine this issue. This case study presentation would address Phase II – a qualitative approach to understanding patient perspectives about being engaged in patient safety at the clinical level.